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ComplaintsforTake 5 Oil Change
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I took my 2020 **** **** into this business for an oil change on January 11, 2022. My car broke down at the beginning of March and the **** dealership technician (where I had it towed to) said that this happened because the Take 5 person who did my oil change did not put the oil filter cap on tightly enough when I went there in January. This caused all of the oil to leak out without me knowing it and now I need a brand new engine, which will cost $9500. I have a loaner car from **** which is costing me $20/day and it has almost been a month since Take 5 has been made aware of their mistake. They told us yesterday that they will not be paying for my new engine since their insurance doesn't cover it. **** has pictures and videos which support the fact that this was 100% their mistake. I also have a warranty written right on the oil change invoice from January 11th, but they are choosing not to honour that warranty. I expect Take 5 to pay for all damages incurred since this is their mistake. I also expect them to pay for my loaned vehicle.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.