Business ProfileforNorthside Toyota

Had Northside Toyota install a light bar as condition of sale in April 2021, the light bar they installed was not a Toyota product, as a result Toyota Canada refused to help with the issue. The installation was faulty which cause the relay located under hood to get wet and rust which eventually led to shorting out. After unknowingly understanding why my battery was constantly dying and eventually got replaced by Northside Toyota due to this issue being recognized by a mechanic tow truck driver who noted the faulty relay and position of it being a place where it constantly gets wet. By December 2021 we’ve been trying to get the light bar re wired in the proper position and now needing a new light bar because of an incident where it turned on and could not be shut iff on highway travels. The OPP were forced to cut the wire for safety as it was blinding on coming traffic. Northside Toyota opted to change wire but wasn’t possible because of where the officer cut it. We disputed that it also had to be re wired or the same issues would re occur. We finally got Northside Toyota to agree to a new light bar and to re wire the relay on Dec 2022. When we inquired about this in May 2023 if parts had arrived they said yes and wanted to schedule an appointment to repair the wire only which had come in they said a week prior. I told them I need a whole light bar replacement kit and the faulty relay needs to be re wired as discussed in December 2022. I called *** at Toyota he apologized and said he would take care of it but once again no response. I feel like they’re trying to prolong this to the point I’ll give up. It will be 2yrs in December and would love to have this light bar installed as it’s a safety feature for my remote travels in northern Ontario, thanks for your time, ******* ****** ********************* ************