ComplaintsforBud Robinson's Used Cars and Trucks
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Purchased a brand new ** **** * ****** *** * ** from Bud Robinson MotorSports in Sault Ste. Marie, Ontario and paid $500 for a PDI (pre-delivery inspection) safety check and it was never performed satisfactorily before delivery or during the first service. We have requested reasonable compensation ie. a partial refund in order to have our ATV re-inspected by another shop, make repairs to the damaged paint that was caused by the service department and for missing parts. The owner stated that the seats were not removed at any point during first service which is required in order to complete the service and for the air filter inspection and battery terminal inspection. So by the owner’s own admission, the required inspections were not performed which could cause a potential safety hazard. See supporting docs and rebuttals from the owner and us in regard to our ****** Review. See proof via link below. Also the parts department assured us that the parts we needed for the oil change were listed on our checklist including a fill cap seal and drain plug crush washer we were told: “Everything you need is in the oil change kit box including those washers.” and they were missing so we called the parts department and they said that they would call us back but we’ve yet to hear back from them. Also we have a defective trailer connector adapter cable and the parts department said that they would order it for us under warranty and we’ve yet to hear from them about it nor have they returned our calls. Very rude after-sale customer service including *** ******* ***** ** ***** and they greeted us with blowing cigarette smoke in our faces topped off with dishonest business practices. Based on our bad customer experience, we are seeking reasonable compensation for services not performed as per our signed sales agreement, missing parts and equipment damages to our ATV. ****** **** ************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
680 Great Northern Road, Unit 674
Sault Ste Marie, ON P6B 5A2
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.