ComplaintsforBattery Clerk
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a battery for my *** around Christmas time. It arrived late after New Years and I was off on vacation. When I returned I realized they had sent me the totally wrong battery, *** *** **** **** ***** *** ******* ** *** ******** It was a wheelchair battery. I asked for a return label and they agreed to send one. I was off on another trip and when I returned I realized they had never sent me the label,. Now they say it is too long and are trying to close my return request. **** ** *** **** *** ******** ******* *** ******** ********** ******** ********* * ** ***** ** ****** **** ** *** *********** *** **** *** ******** ** ** ****** ** *** *** **** ******* ******Initial Complaint
16/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, I purchased 2 batteries from batteryclerk May 8th 2022. I received the batteries May 15 2022. Recently I discovered 1 of the batteries is defective. It has a dead cell and wont charge over 6volts. I tried contacting batteryclerk to warranty the battery may 11th during business hours. They got back to me May 12th saying my 1 year warranty was expired. My issue is that I only became in possession of the batteries as of may 15th of 2022. They never stated the the warranty begins while they still have the battery. Or else that only makes it a 51 week warranty. Not a year warranty as stated. All i was looking for was a replacement battery for this one. I have dated emails to/from. ThanksBusiness response
08/06/2023
Hello,
Good morning. I hope this email finds you well.
Thank you for reaching out regarding this issue. Kindly be informed that this has been resolved with the customer since the 15th of May, 2023, wherein the replacement order #******** has been processed and sent to the customer.
Kindly see the attached Replacement Order invoice for your reference.We never intended to disappoint our valued customer in any way, and we are more than willing to make things right. We hope this clarify the issue.
Please let us know if you have any questions.
Have a great day, and keep safe.
Regards,
Rosie
BatteryClerkCustomer response
08/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
16/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I placed an online order on Sat, May 7, 2022 @ 10:54 PM for a net price $30.59 (plus tax and shipping) My order was confirmed and full payment was made from my credit card. On Monday, May 9th at 6:13PM I received an email advising me that my order had been cancelled. I emailed asking why they had cancelled my order and was advised that they had a pricing error on their website. I responded saying I was confused about why their error was my problem. They offered a 20% discount but their website now showed the new cost of my item to be $83.69 (Minus 20% plus tax and shipping). In my opinion, this error was not my fault and my transaction with them was completed in good faith. I paid for my item and expected it to be shipped. They exploited the fact that they had the ability to cancel my order to avoid incurring the cost of their error. Instead, the cost of their error was passed on my me as the consumer. That's not right. If they had a brick and mortar store front I would have been home with my item. Once the sale is complete, that's a binding agreement and I don't believe I should have to absorb the price difference of their mistake. ***************************************************************************************************************Business response
08/06/2022
Business Response /* (1000, 5, 2022/05/24) */ We in no way intended to mislead the customer, we had a system wide error that erratically changed our pricing, we immediately contacted all customers and issued a full refund.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.