Business ProfileforThe Gift Group

My complaint is in regard to my online order # ******** for a gift basket placed with Yorkville’s March 29 , 2024. The basket was called *** *** Smoke Sauce & Seasoning gift and was to contain 5 bottles of ********* BBQ sauces, 2 BBQ rubs, 6 bottles of original ****** beer, and 2 BBQ mascot dolls. The cost was $143.99 + HST. - $151.19. The 2-day delivery turned into 3 business days. All of the items ordered were substituted for other products. The recipient received olive oil, balsamic vinegar, a seafood seasoning, a seafood sauce, a pork rub, a mustard sauce and 6 ****** Extra beer. The recipient has an aversion to both seafood and olives, which immediately rendered 4 of the substituted gifts useless. On contact with the company, I was told their policy is that upon placement of an order, the customer has accepted their terms and conditions which are buried in their website and certainly not listed anywhere during the order process. Customer service wouldn’t speak to me on the phone; I had to email my concerns. I received back an email with the online policy copied, stating no refunds, no exchanges, and that substitutions without prior notification would be processed if items weren’t available. Subsequent correspondence just restated their policy and I was unable to speak to a customer service representative by phone. They wouldn’t consider returns, exchanges, or refunds. I find this unacceptable *** **** ** ** * **** *** ****** ****. ************* ** *** ***** **** ********** * ***** **** ***** ******** ******* ****** ***** *** ********* ********* *** ************* ** **** **** ******** **********. If nothing else, the company should make their policy clear during the ordering process to give the consumer a chance to reconsider ordering if there’s a chance the items will be substituted for something unknown. Better yet, a phone call if Yorkville’s has to substitute. ****** ** *** ***** ************* ***** ******** *** ******* ** ***** ******** *** *********