ComplaintsforBreezecome Inc

• Initial Complaint

  30/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** **** ******** * **** ** *** ***** ********* *** ********* ************ **** ******** ***** *** ***** ** * **** ** *** ******* ** ********* I would like a refund of the $274.59 in addition to the completion of the job. Which is still outstanding. Here is the letter that I sent the company twice via email and have not heard any response to date. The Manager On Friday 13th at 2:00am I woke up to find the furnace not working, the temperature in the home was 62F and very cold. at that time, only I (85 years old) and my wife (83 years old) at home. So we need our furnace get fixed a.s.a.p. I called your customer service representative Michael M. who could not provide a serviceman at that time and authorized me to get a third-party serviceman to fix the furnace and get refund from your company. At that time he reviewed my contract and verified the furnace has a warranty of 10 years for labour and parts. I called many service repair companies but could get no one to provide the service. At 9:am "******* *******" called and offered their services for 12:00 noon, I told "******* *******" I will need to call "Quality Breeze" before I could confirm their appointment. Because I would like to double check whether "Quality Breeze' have service technician available or not first. I made several calls to "Quality Breeze" in more than an hour period and the answer was always "call back do not leave a message". ******* ******* came at 12noon and did the service, ******** Invoice #***** is their bill for $274.59 which I paid and am requesting a refund under the warranty, as well there is a recommendation for a new gas valve to be installed, checked and adjusted. Please call me at ************ to set up an appointment to have the work done. Thank you. **** **  Second email request below The Manager Please be advised that a week has passed and I have not been contacted, this matter needs your urgent attention. Thank you **** ****

  

  Business response

  24/04/2023

  Hi sorry for the late reply since I didn’t realize we need to reply it in the beginning.

  So customer contact us early morning informing his furnace is broken down, we can arrange the technician the same day, but he asked other contractor to come in the morning. I can understand he is very rush since it’s very cold that day, but normally we can’t cover the cost if customer ask contractor himself, and we can come to fix the same day but we can’t guarantee the technician can come right now.

  but in the end, we still refund customer the troubleshooting fee, since he is also very  reasonable and trust us.

  so I believe it’s solved in January already.

  thanks for following up this.

  Customer response

  25/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: Quality Breeze Home Service has (1) refunded me nothing, (they have no record or receipt for such a transaction) and (2) Michael M., the Company's representative, authorized me to "get a third -party serviceman to fix the furnace and get a refund from Quality Breeze Home Service company". As goodwill to this company, I have recommended this Company to my neighbors and I know that they did receive work from them as I was present at one of their installation.
  
  Sincerely,
  
  ********* ****

  

  Business response

  12/06/2023

  Hello, we responded to this customer's complaint in time, and we are still waiting for the customer's reply. Please see the picture in the attachment for the content and time of replying to the customer. If we receive a reply, we will update it in time, thank you

  Customer response

  26/06/2023

  
  Thank you, for resending the link to the portal.  When I accessed the portal, I noticed that the claim has been closed.  I would like to reopen the claim because the money received is $180.00 instead of the full amount owed of $274.59. Also, ******* ******* recommended a new gas valve as the current one is passing gas and the furnace can explode. Thank you very much.
  
  **** ****

  

  Business response

  12/07/2023

  We have email-transferred to this customer. ****** *** *** ***********

  Customer response

  14/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:There is still a new gas valve to be installed, checked and adjusted as recommended by ******* *******. With the second payment there is now an overpayment of $180.00. I will be withholding the $180.00 until this work is completed, at which time I will make the refund. I do not want the original contract to be modified. Thank you.
  
  Sincerely,
  
  ********* ****

  

  Business response

  17/07/2023

  Hello,

   According to the email, we have already made a deal with the refund amount of $274.59. We have no reason to refund a new $180.

  Customer response

  20/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: To reiterate, their is an overpayment of $180 by the defendant, which I will refund when the complaint is satisfied. To satisfy the complaint, the gas valve has to be replaced, adjusted and checked as recommended by ******* *******. I do not want the original contract to be modified or changed. Thank you.
  
  Sincerely,
  
  ********* ****

  

  Business response

  14/08/2023

  Hello,

    Regarding the extra invoices you provided we could pay you through Email-Transfer, however you will have to promise us to remove this complaint from our bbb, in that case please send a text message or give a call to our sales Bing: 519-781-7458 and provide him an email address that you would like to receive your refund. Thanks you

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