ComplaintsforJP Electronics Technology

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello Dear Better Business Bureau Representative: I have been purchasing services from JP Electronics since Jul 2020, and had no issues until Dec 2021. On Dec 11/21, I purchased an IPTV product from above retailer, order #XXXXX, and paid $13 via an Interac Money Transfer to retailer . After providing all the required technical information about my device apparatus (IPTV box information), I was given login information which would enable me to avail the IPTV service. Upon entering the login information into my device, it got locked, and I was receiving a message to contact the provider to re-register my device. This technical issue has occurred on a couple of occasions in the past, and each time the retailer was able to promptly resolve the issue. On this occasion however, the retailer refused to help me. He suggested that I change my MAC address, however this process is highly technical, and can only be performed by experienced personnel, otherwise there is a great risk of permanently damaging the IPTV device apparatus if not performed properly. I asked the retailer for an alternate service, and he complied by providing me with login information for an alternate service. However, this service did not work, as I was only able to view a black screen. I explained the situation to the retailer and showed him pictures of the black screen, I requested if I could receive a refund as his services were not working with my device. He refused to provide a refund as my service was already active. I tried calling him numerous times, but he did not respond to my calls. ********************************************************************************************************************************************************************************************************************************************** The retailer has indicated that any further assistance won't be provided. I will sincerely appreciate if your team can please help me get $13 a refund. Thank You

  Business response

  24/02/2022

  Business Response /* (1000, 7, 2022/02/07) */ Buyer ask for particular service and we activated that but after sometime she ask to change it bcoz she don't like what she bought. We do have a open policy stated on our website and viewable to everyone that once we activate the service there will be no refund or exchange. We activate service only. Do we get any compensation for our loose for having claim wrongfully by this kind of customers? Below is the chat I had with customer 1:51 PM, 11/6/2020 +X (XXX) XXX-XXXX: Hello, I paid for IPTV order #XXXXX five days ago, and I still haven't received any portal details. Can you please provide this information at your earliest convenience? Email address is *********@*****.com. Thank you 1:51 PM, 11/6/2020 JP Hosting: Thank you for contacting JP Hosting! Please let us know how we can help you. 1:52 PM, 11/6/2020 +X (XXX) XXX-XXXX: Hello, I paid for IPTV order #XXXXX five days ago, and I still haven't received any portal details. Can you please provide this information at your earliest convenience? Email address is *********@*****.com. Thank you 1:59 PM, 11/6/2020 JP Hosting: It is active 1:59 PM, 11/6/2020 JP Hosting: Activated on 2nd November 1:59 PM, 11/6/2020 JP Hosting: Portal - ******** 2:09 PM, 11/6/2020 +X (XXX) XXX-XXXX: Hello, thank you. Going through my email, looks like I didn't receive any email notification prior to my contacting you. Can you please extend my one month period to Dec 6th? I'm a regular Customer of yours. Thank you 6:07 PM, 11/29/2020 +X (XXX) XXX-XXXX: Hello, I hope you're doing well. I have a technical issue with my IPTV. When I try to start the service, my screen prompts me to add a authenticuation username and password. Could you please help me resolve? Thank you 6:07 PM, 11/29/2020 JP Hosting: Thank you for contacting JP Hosting! Please let us know how we can help you. 6:08 PM, 11/29/2020 +X (XXX) XXX-XXXX: Iptv order XXXXX 6:13 PM, 11/29/2020 JP Hosting: 00:************** 6:14 PM, 11/29/2020 +X (XXX) XXX-XXXX: Yes, that's my *** Address 1:15 PM, 2/3/2021 +X (XXX) XXX-XXXX: Hello Dear JP Electronics representative: I still have 1 month remaining on my ***** IPTV subscription. However my service has been blocked. Could you please look into this for me? Thank you 1:15 PM, 2/3/2021 JP Hosting: Thank you for contacting JP Hosting! Please contact us using signal app from now on due to privacy issue. **************************** 1:50 PM, 2/3/2021 JP Hosting: pls reboot 2:40 PM, 2/3/2021 +X (XXX) XXX-XXXX: Thank you so much, it's working now 9:03 PM, 3/24/2021 +X (XXX) XXX-XXXX: Hi, I just paid for iptv order # XXXXX. Whenever you have a chance, could you please send me the portal address? Thank you 9:03 PM, 3/24/2021 JP Hosting: Thank you for contacting JP Hosting! Please contact us using signal app from now on due to privacy issue. **************************** 9:03 PM, 3/24/2021 JP Hosting: renewed already 9:03 PM, 3/24/2021 +X (XXX) XXX-XXXX: Can you please let me know the portal address again? Thanks 9:03 PM, 3/24/2021 JP Hosting: ******** 9:03 PM, 3/24/2021 +X (XXX) XXX-XXXX: Thank you so much 2:58 PM, 12/11/2021 +X (XXX) XXX-XXXX: Hello, I just sent payment for ***** IPTV order # XXXXX. Whenever you have a chance, could you please send portal address? Thank you 2:58 PM, 12/11/2021 JP Hosting: Subscriber Only - https:***************************** 4:03 PM, 12/14/2021 +X (XXX) XXX-XXXX: Hi Jay, I have a technical issue with order #XXXXX. When attempting to start the service after programming the portal URL, I get an error message indicating that I must contact my provider to register the device. Could you please help me resolve? Thanks 4:50 PM, 12/15/2021 +X (XXX) XXX-XXXX: Hi Jay, I have a technical issue with order #XXXXX. When attempting to start the service after programming the portal URL, I get an error message indicating that I must contact my provider to register the device. Could you please help me resolve? Thanks 12:20 PM, 12/16/2021 +X (XXX) XXX-XXXX: Hi Jay, it's been one week and you still haven't responded, why are you ignoring me? Please I have already paid you for my service on Dec 11. Please help me resolve this issue 12:57 PM, 12/16/2021 JP Hosting: Hi I am not ignoring you at all 12:57 PM, 12/16/2021 JP Hosting: I did check your account and it is active 12:58 PM, 12/16/2021 JP Hosting: Can u please provide a new *** address 12:58 PM, 12/16/2021 JP Hosting: Looks like there is an issue with *** address 1:03 PM, 12/16/2021 +X (XXX) XXX-XXXX: Thank you for looking into this, I appreciate. How do I give you a new *** address? 1:05 PM, 12/16/2021 JP Hosting: 00:1A:79:48:79:59 Change to ***************** 1:06 PM, 12/16/2021 +X (XXX) XXX-XXXX: How do I go about changing the *** address? 1:12 PM, 12/16/2021 JP Hosting: U need to go in the settings of stb emu app 1:13 PM, 12/16/2021 +X (XXX) XXX-XXXX: I wouldn't know how to do that, scared that I would brick my device. Would you have instructions? Or alternatively can you set me up with another IPTV like **** please? 2:19 PM, 12/16/2021 +X (XXX) XXX-XXXX: Please let me know if you can provide me with **** TV instead, thanks 2:20 PM, 12/16/2021 JP Hosting: Http:*************** 2:21 PM, 12/16/2021 +X (XXX) XXX-XXXX: Portal for bold? Thanks 10:53 AM, 12/17/2021 +X (XXX) XXX-XXXX: Hi Jay, the portal provided above does not work, only displays a black screen. I have been a loyal customer of yours, purchasing IPTV products from you for the past year. I was previously able to successfully received both ***** and ****. Since neither is working, can you please immediately provide me a $13 refund? My interac email is *********@*****.com. Thank you 12:06 PM, 12/17/2021 +X (XXX) XXX-XXXX: Hi Jay, the alternate URL you provided me, http:*************** does not work, only displays a black screen. I have been a loyal customer of yours, purchasing IPTV products from you for the past year. I was previously able to successfully received both ***** and ****. Since neither is working, can you please immediately provide me a $13 refund? My interac email is *********@*****.com. Thank you 1:31 PM, 12/18/2021 +X (XXX) XXX-XXXX: Hi Jay, this video is proof that my screen immediately blanks after trying to load the portal, http:***************. Can you please either help me or provide refund? I have been without tv for a week now and it's extremely ********* for you to not provide assistance, I've been your customer since Jul 2020 1:31 PM, 12/18/2021 +X (XXX) XXX-XXXX: I'm going to write a negative ****** review if you don't resolve 1:32 PM, 12/18/2021 JP Hosting: go ahead pls 1:32 PM, 12/18/2021 JP Hosting: thanks 1:32 PM, 12/18/2021 +X (XXX) XXX-XXXX: Why can you not help me? 1:32 PM, 12/18/2021 JP Hosting: i did everything i can 1:33 PM, 12/18/2021 +X (XXX) XXX-XXXX: Can you please provide a refund? 1:33 PM, 12/18/2021 JP Hosting: account is active...i will ask admin if he give me refund then I will give u refund. 1:34 PM, 12/18/2021 JP Hosting: usually no refund once service is activated. 2:06 PM, 12/18/2021 +X (XXX) XXX-XXXX: http://**********/ works but I need a username & password. Can you please provide? This is the **** URL you gave me last time 2:20 PM, 12/29/2021 +X (XXX) XXX-XXXX: Hi Jay, It appears that my request for resolution of my IPTV service technical issue, did not get any attention from you. Unfortunately, you have left me with no other option but to complain to The Ontario Ministry of Government and Consumer Services who deals with complaints related to consumer protection, business practices and public safety; and * The Better Business Bureau (BBB) who receives complaints about local businesses. However, the guidelines of above organizations advises that a final letter be sent to the company to solve valid complaint to consumer's satisfaction before taking any action. I would, therefore, appreciate that you solve my valid complain which is mentioned in my email below since we have also dealt with you in the past... 3:18 PM, 12/29/2021 JP Hosting: you did place an order for ***** tv 3:18 PM, 12/29/2021 JP Hosting: portal - *************** 3:19 PM, 12/29/2021 JP Hosting: username - XXXXXXX 3:19 PM, 12/29/2021 JP Hosting: pwd - **** 3:19 PM, 12/29/2021 JP Hosting: *** ID - ***************** 3:20 PM, 12/29/2021 JP Hosting: BTW you can complain anywhere you like...I never force you to pay for the service. 3:20 PM, 12/29/2021 +X (XXX) XXX-XXXX: How do I change the *** address? Can you provide instructions please? 3:20 PM, 12/29/2021 JP Hosting: find yourself pls

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩