Business ProfileforBrimell Toyota

On November 1,2021 I took my lady's Toyota ****** plate ******** to replace the alternator and engine belt. The service advisor ***** **** told me that the battery should be replaced because she noticed a slight bulge on the outer casing, I told her that the battery is fine and it is only a few months old, so I paid the bill and left. On November 3, 2021 around 9:15 a.m. while standing with the engine running the car suddenly stopped. The lights on the consul went off, the car refuse to start, however, the horn blew, the door signal sounded, with the sign on the indicated the door is open and the headlight worked. I realized that a fuse was blown so I opened the hood and the fuse box to check, However without proper instruments I was able to identify the blown fuse. I immediately called miss ***** **** approximately 6 times and left 2 messages. A stranger also try to reach her on my behalf without success, she called me back approximately 11:55 a,m, when I explained to her the about the car and told her it appears to be a fuse, at which she said that it is the battery and take the car to ************* where I purchased the battery. I insist that it is not the battery that it is a fuse. I told her that I will bring back the car to Toyota. ******** ****** called me a tow truck which came and brought the car to Toyota. I met with ***** she told that it would cost an hour and I agreed. After a few minutes she spoke with the electric tech who said that it is a fuse that is blown. She told me that it would cost 4 hours. I told her that it is exorbitant and unreasonable. She said in order for then to continue I have to sign off on the 4 hours, The car was left there overnight since there were out of that fuse. I paid the bill which came to $594.09 which included a fuse for $5,17. It is impossible that it would take more than 15 minute to replace that fuse because the fuse box is at the front of the hood and the battery is fine. ******************************