ComplaintsforOctober's Very Own
Online Retailer
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Complaint Details
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Initial Complaint
12/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered from Octobers very own when on my tracking the order says unable to deliver. I contacted *** and they told me to contact the merchant for a resolution. But the merchant is being very ************* in the live chat and absolutely not helping me. Order number is ******Business response
24/05/2023
Customer has been refunded.Customer response
24/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
13/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Dec 4th order was placed. Order confirmation received. Order processing, as per their website, was 5 business days. I followed up with several e-mails prior to Christmas as it was a gift. A shipping label was created on Dec 22 with ***. There has been no shipment. Just a label creation I have followed up to ask to cancel the order. There is limited access to customer service as there is no phone number. I have been told numerous times that they are waiting on confirmation from the warehouse. it has been 2 weeks and they still continue to say they have not heard back from the warehouse. I have paid for the product and shipping. I would like help in resolving this issue.Business response
17/01/2022
Business Response /* (1000, 5, 2022/01/13) */ As per the customers order details for order XXXXXXCA - the order was shipped with the following tracking number via *** 1ZY53EXXXXXXXXXXXX Last update: 01/13/2022 5:53 P.M. On the Way Concord, ON, Canada In addition we have refunded the shipping costs on this order. Thank you. Consumer Response /* (2000, 7, 2022/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
13/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with October's Very Own on December 3rd at 12:16PM, 16 minutes after a Women's collection released. I received a "shipment confirmation" email on the 16th of December. Then and now, when I "track my order" it says it has not shipped and *** has only made the shipping label. It is now January 11th. I e-mailed OVO on January 1st and I received no response. I sent a separate, follow-up e-mail on January 8th and I have not received a response. My e-mail was sent to ****@***************.com. I have not received a refund, and I do not want one - I want my order. I could have bought this in store if I had known I would not get my order, but everything is probably sold out online as well. I have checked my trash/junk mail. The company is neglecting its customers and I am looking at reviews on ****** and on their ********* and a lot of people are having the same issue as me. Order details- 3 ribbed knit crop tops. 3 hoodies. 1 sweater. 1 sweatpant. Total: $1153.73. There is no contact # for this company.Business response
25/01/2022
Business Response /* (1000, 5, 2022/01/13) */ The following response was emailed to the customer on 1.13.2022 : Dear *******, Thank you for contacting OVO Customer Care and we apologize for the delayed notification. We are currently experiencing a slight delay in shipping your order, we do expect your order to ship out in the next 1-5 business days. In the meantime we have refunded your shipping cost, please allow 1-5 business days for the funds to appear on the original method of payment. Thank you for your patience. We appreciate your support and apologize for any inconvenience. Kind Regards,Initial Complaint
13/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order December 14, the payment has come out of my account, I was sent a tracking number on December 23. According to the tracking number, a label was created however there has been no update since. I have sent a number of emails to the company inquiring about the purchase. I have not received correspondence regarding this orderBusiness response
25/01/2022
Business Response /* (1000, 5, 2022/01/13) */ As per this customers order XXXXXXCA - her order was shipped and delivered: Tracking number with ***: 1ZY53EXXXXXXXXXXXX Last update: Delivered On Wednesday, January 12 at 4:33 P.M. at Front Door In addition, we have refunded the shipping costs on her order. Thank you.Initial Complaint
24/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased items on November 26th to a total amount of $351.43, including $15 for shipping. Seller advised that item was shipped/created label on December 13, but carrier has not received package, I have not received the package, but I have paid in full for the items. Customer service does not respond in timely manner. Issue has not resolved. No mention of returning funds or where items are. No phone number to call. How can a business charge for items that they did not ship?Business response
03/01/2022
Business Response /* (1000, 5, 2021/12/27) */ On December 18th we emailed customer: Dear ********, Thank you for your email. We are currently looking into this matter with our warehouse and will contact you as soon as we have an update. We apologize for the inconvenience and appreciate your extreme patience during this busy time. Kind Regards, ​ OVO Customer Care At this moment we are facing logistical issues and cannot ship the order in full at this time, customer did not ask for a refund or cancel request. if they could no longer wait, customer could have made the request. Consumer Response /* (3000, 7, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the responses as several times in my email queries I have requested a refund. Either there no acknowledgment that a refund may be given- or there is simply no reply to my emails. The last response that OVO provided was on December 22 and they advised that they would provide me an update, and I have had no response. On the website itself, I can not see a link to request a cancel of the items, or I would have done that immediately. If there are logistical issues why would there be free shipping on boxing day, when they can not ship an order purchased on November 26. ***************************************************************************************************** Consumer Response /* (2000, 9, 2021/12/28) */ OVO has sent me a refund email for the items to be applied in 1-5 business days. The issue has been resolved. Thank you for your assistanceInitial Complaint
17/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an on order on nov 15 with OVO received the item on the 20 th of nov. the sweater I purchased was a size large and is too small. I need it in a an XL when contacting OVO after being ignored countless times. They advised they will not help me as their policy is only 14 days advised them that due to covid the item did not get into my personal position till recently. The item has not been worn and it is in its original packaging. I wanted to return or exchange it to get a new sweater in the right size. They than just ignored my emails. I need help with this matter as the sweater is brand new and still selling on the websiteBusiness response
10/01/2022
Business Response /* (1000, 7, 2021/12/24) */ Contact Name and Title: ******/ Supervisor Contact Email: *******@octobersveryown.net our website states all sales are final https://us.octobersveryown.com/pages/return-policy It is likely this customer did not get our email or maybe it went to his junk/spam folder because, we have responded to Mr. ************* on November 15: Dear *****, Thank you for contacting OVO Customer Care. As a one-time customer service gesture we will make an exception. Please note in the future all items passed the 14 days will not be accepted for return. Although it is stated that all sales are final on our website, under certain circumstances we do allow for returns. They must be returned within 14 days of the delivery date and be in like new condition with all original tags attached. You will receive a merchandise credit for the returned items. The credit will be in the amount paid for merchandise only, shipping charges are not refundable. Please note that this credit can only be used online and not in any of our boutiques. Kindly let us know if you would like to proceed with a return and we will provide the next steps. Kind Regards, OVO Customer Care
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.