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Complaint Details
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Initial Complaint
19/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Northland Paving Ltd did a landscaping job for my next door neighbour ************* at **************** and finished the job around Aug 26/21. We shared a concrete pad between our garages and George from Northland did not check the lot survey of *****'s or myself and assumed where his crew should cut the pad which turned out to be 6" or 7" over on my side leaving a 'V' gully from 0" to 11" by 21'-9"long. They also placed the large rectangular stones a couple of inches over the property line onto my side. When I talked to ***** he became annoyed telling me to call Northland and going to his lawyer to confirm his survey. They then filled with gravel vs river rocks which look horrible. George came by to apologize that it was his decision and would install smaller river rocks and quoted me $3,800.00 plus taxes to repair with paving stones. After getting legal advice I declined their band-aid solution. I emailed the president on Oct 12/21 and did not get a response so filing a complaint.Business response
24/05/2022
Business Response /* (1000, 5, 2021/10/20) */ We removed and replaced an existing concrete walkway that had been in place for at least 8 years. We have photos of the old concrete walkway and its placement. When we removed the walkway, it was left excavated for at least 6-8 weeks. Any property line disputes could have been addressed with your neighbour prior and seems to be an issue you have with them. At no point did we attempt to sell you a walkway for your side. You asked us what it would cost to replace yours and Giorgio gave you a ballpark price upon your request. We tried to mitigate between the two neighbours, we even offered to replaced the clear stone (we put it in because we felt it fit better) with river rock and you agreed. You then told us not to install the river rock. With all due respect, your dispute belongs with your neighbour.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.