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Find a Location

Lola Soap has 1 locations, listed below.

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    • Lola Soap

      45 - 300 Borough Dr Scarborough, ON M1P 4P5

    Business ProfileforLola Soap

    Soap

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Business Details

    Location of This Business
    45 - 300 Borough Dr, Scarborough, ON M1P 4P5
    BBB File Opened:
    7/4/2022
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    26/07/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I purchased beauty creams and a gadget for which I was misinformed regarding it's frequency of use as well as the payment options and process. I was told I would be able to return the products if I was not happy with them and also that after the first payment, the financiers would accommodate a more favorable payment plan, all of which turned out to be a ***. I not only incurred facial marks for over use of the machine, I pay considerably more on a monthly basis than I was told by the sales person that I would pay on the long run at the time of purchase. I reached out several times and spoke to the manager of the store as well as two of the beauty product advisors, including the sales person who sold me the products, who all apologized for my experience but could not do anything for me. I then reached out to the credit provider ********* via telephone after creating the necessary account of their website. ************************ I was told by several representatives at ******* that had I not made a single payment, they would have considered other options. Therefore, I believe I was intentionally mislead and misinformed by the sales representatives at this store. I continue to pay $204.00 monthly for a product that damaged my skin and that I do not and will not use. However, I have not been able to get any reasonable compromise for either the store manager/sales people or the credit provider of their products. The misinformation and absolute greed at this establishment is abominable. I will continue to fulfill my obligations to the creditor but I am seeking for a third party to hold this store accountable for its vile business practices.
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    Customer Reviews

    0 Customer Reviews

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