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ComplaintsforPolaron Energy Corp
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been a customer of polaron for approximately 1 year we were pleased with our service up intil july 21 2023. At that point something happened to our system. I have been trying to get the company to respond to my phone calls , to date no one has contacted me . I have spent hours on hold , to response I am paying 300.00 power bills instead of the 20.00 nolls i paid when my system was working properly. I just want someone from the company to fix the problemBusiness response
21/09/2023
Hi *****,
Thank you for your feedback and we’re so sorry to hear about this. It looks like an issue was reported to us at the end of August. From our records, someone from our team reached out on September 13th to assist you with the *** connection and requested photos for further investigation. We want to sincerely apologize for the delayed response and completely understand your frustration. We have since received your photos and have forwarded them to our engineering team for further review and have assigned a service ticket to our team. We will have someone contact you with further updates soon. We understand it’s our responsibility to assist our customers in a timely manner and have looked into this internally to ensure we do better in the future. We promise our team is actively working on resolving this issue for you as soon as possible. Please feel free to reach out to us if you have any questions or concerns.
Thank you.Initial Complaint
06/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Agreement and deposit made including details of project and funds paid after months of working with Polaron for them to a week later forward an email that states they do not service the area although they had all of the details from the beginning including working with the original individual then going to the department that decides on details and puts plan together, then to head office where it was reviewed, documents sent, signed and funds paid.Business response
10/03/2023
Hi ******,
Unfortunately, we are not currently able to service Cape Breton. There was an error on our end where the city was shown as Halifax in our system. However, during the compliance process, we confirmed the address was in Cape Breton, which is when we unfortunately had to cancel the project. We want to sincerely apologize to you for the inconvenience this has caused. We're completely aware this is an unacceptable mistake and have investigated internally to ensure it won't happen again. With the cancellation, all funds will be issued back. Our accounting department is issuing the cheque today which will be mailed out next week. We're so sorry again for taking up your time.
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Contact Information
Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.