Business ProfileforLayzee Acres Park & RV Sales

In August of 2022, my family was looking for a new trailer to purchase. We had found one we liked at Layzee Acres but we were misled during the sales process. We were looking for financing for the trailer but before they would provide the financing terms, they required a credit card authorization. We were informed that this would not be charged until after all items had been signed and agreed upon. After reading through the financing terms in depth, we were not happy with what was provided. They were requiring us to pay the entire amount of interest, regardless of how quickly we paid it off. The staff told us it acts like a regular mortgage where additional payments come off the principal, but the pre-payment terms in their paperwork did not match what they were saying. They were also refusing to amend the paperwork to reflect what they were verbally informing us of. I don’t agree to something unless it is written down and this was not written down, so we stopped the deal without signing the contract. On top of that, upon inspection of the trailer, they found that it had been damaged and they would not allow us an opportunity to sort out compensation until after papers were signed. This left us feeling very uneasy about the way they conduct their business so we wanted to move on and find a different dealer. They then went and processed our credit card for $2000 saying that we backed out of the deal last minute. When attempting to speak to the *******, he was out of the country and unable to speak. We have still not been able to connect with them about this matter and want our money back that never should have been charged in the first place.