Business ProfileforLEVELit Canada

I am writing to formally file a complaint against LEVELit Canada Inc, specifically the president of the company ***** *******. Our predicament commenced in early June 2023 when I reached out to ***** to undertake a project on my property at **** ****** **** ****** *****. To kickstart the work, ***** requested a deposit of $6000. His email, included below, clearly states that deposits are fully refundable if canceled before the work commences. From: **************** Date: Fri, Jun 16, 2023, at 3:20 PM Subject: Re: Footings for piers: quote request To: ******* *****************  "*******... Our deposits are fully refundable if canceled before we start work. Yes, I visited your site... It is tricky, but we work on much worse. If you want to proceed, you can e-transfer the deposit to accounts***********, and we will order your materials and schedule you on the board... *****." Regrettably, after receiving my $6000 deposit, ***** failed to honor his commitments and did not initiate any work. On the contrary, abruptly ceased communication, ignored my calls, emails leaving me with the impression I had fallen victim to a ****, losing a substantial amount of money intended for my family, including my small kids. In an attempt to clarify the situation, I made dozens of unsuccessful phone calls and left numerous voicemails for *****. Between June and September 2023, I managed to speak with him on the phone no more than 2-3 times,. During those conversations, ***** would not give a start date, continuously citing bad weather and delays. Winter arrived, and ***** never fulfilled the agreed-upon work. Prolonged periods of silence ensued. In October 2023, my exhausted family, seeing no intention from ***** to start the work for which we deposited $6000, decided to terminate all business with him. Despite great difficulty, we got ***** on the phone and communicated our decision, requesting the full refund of our money, as outlined in his June 2023 email. ***** vehemently rejected our plea, citing among many other “good reasons” having 100s thousands of dollars from other clients as retainers in his account. Is he holding hostage our money and many other clients’ money? He also claims there is a waiting period of 7-8 years. That was never disclosed before the $6000 deposit was made, in fact the promise was the work was to be done in 2023. To make matters worse, in our attempt to amicable resolve the situation he fabricated lies, accusing us of being responsible for the work not starting. In a threatening email, he described all the points he had not complied with as if they were our faults. His proposed solutions are unfair to us, and would result in us losing money due to *****'s intentional misleading in order to attain customer’s money. I must note that on December 13, 2023, after persistent efforts, ***** returned only $3000, a mere 50% of our deposit. Subsequent attempts to express dissatisfaction and seek a fair resolution through email were met with false statements, attempting to charge us for services he allegedly did, that we never agreed upon or signed off on, an allege service he is not able to provide documentation for. All of that coupled with lack of transparency, raised concerns that he is attempting to unjustly/fraudulently appropriate the remaining $3000. *****'s elusive nature, refusal to engage in reasonable discussions, false statements, and dishonest efforts to shift all responsibilities require your intervention. We kindly request your assistance as an official organization to compel LEVELit Canada Inc, particularly the president of the company ***** *******, to return the remaining $3000 of our fully refundable deposit. See email above. Our family has played by the rules throughout this ordeal, we find it unacceptable for ***** ******* to evade responsibility and not upholding to the email agreement made with us. We believe that with your intervention, a fair resolution and the return of our $3000 can be achieved.