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          First General Services of Niagara Inc has 1 locations, listed below.

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            Business ProfileFirst General Services of Niagara Inc

            Fire and Water Damage Restoration
            BBB accredited business

            Contact Information

            29 Neilson Ave

            St Catharines, ON L2M 5V9

            Get Directions
            Visit Website
            (905) 687-4149

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 23/1/2013

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            29 Neilson Ave, St Catharines, ON L2M 5V9
            BBB File Opened:
            24/10/2011
            Years in Business:
            39
            Business Started:
            25/2/1985
            Business Incorporated:
            25/2/1985
            Accredited Since:
            23/1/2013
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Mr. David Fernandes, President

            Customer Contact

            • Mr. David Fernandes, President
            • Ms. Linda Rogers, Secretary/Treasurer
            Additional Contact Information

            Fax Numbers

            • (905) 687-6684
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carol S

            04/01/2022

            In Dec 2021 flooding in my basement occurred as the result of a storm. My insurance co. dispatched First General to repair the damage. It was determined that due to prior claims my insurance co. would not be covering the costs. Shortly after, the estimator gave me a ballpark quote of $3500-$4000. The higher amount was if drywall had to be removed which was not the case. I was shocked today to get the final estimate of $5877.30. When questioned, Travis mentioned HST and equipment rental which obviously should have been included in his original quote. I have no complaints regarding the work completed.

            Carol S.

            First General Services of Niagara Inc Response

            18/01/2022

            The insured is responsible for the emergency and the repair the estimate was for the repair, as the emergency services were already completed.
            Our invoice included the estimated work to be completed . Then we added the emergency work... so this is just a misunderstanding . ......and does not warrant a bad review

            Customer Response

            21/01/2022

            This response is not what I was given when I questioned the "estimator" directly with the difference between his quote & the final invoice. He mentioned HST as well as the cost of the water heater which had been included in his original verbal estimate. My purpose in submitting this complaint is to prevent another hapless soul from the same type of treatment **************************. Also, I was given no choice in the type or cost of the water heater & since it was on my dime I think that should have been offered. It was much more expensive than others I could have chosen.
            The response from the business called it merely a misunderstanding. I beg to differ. *************************************************************** ********

            First General Services of Niagara Inc Response

            21/01/2022

            You got the exactly same hot water tank you had....and we discounted the equipment needed to dry the basement. .
            Im sorry that the communication was not better. You could have reached out to the office with your concerns. Again im sorry you did not feel we were fair. .....

            You can ask your broker or insurance company. But we don't make up the numbers...we are guided by the insurance company on the cost.....

            Customer Response

            25/01/2022

            One final comment regarding First General's most recent response. I did "reach out" to the company shortly after receiving their invoice. and was immediately transferred to the estimators cell #. At no time after that was I contacted by anyone else. I am aware that we received the same water heater which was a top of the line model. Since we were paying for this ourselves, we would have chosen a more reasonable one as our income has diminished since we purchased the last one. This will be my final comment, despite how the business has framed things I will avoid their services in the future if at all possible. Again, my issues are not with the men who did the work apart from the estimator.

            First General Services of Niagara Inc Response

            25/01/2022

            Again, we are sorry that you were not given more information. But we are a general contractor. We can't control what specific trades, like plumber charge......
            We can only pass the bill on to you....
            The insurance industry has a very specific pricing guid line. We can't change it. But we can't control sub contractor charges.
            As for the issues with our staff.
            A phone call to his supervisor would be a good start.
            We only received a letter from you, after you had made the complaint to the BBB.

            Local BBB

            BBB Serving Central Ontario

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