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            Business ProfileThe Home Improvement Store

            Kitchen Cabinets

            Contact Information

            4C - 211 Martindale Rd

            St Catharines, ON L2S 3L7

            Visit Website
            (905) 682-4663

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4C - 211 Martindale Rd, St Catharines, ON L2S 3L7
            BBB File Opened:
            19/10/2023
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            19/10/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            In November, 2022 I hired this company to renovate my kitchen. The subcontractors began to remove my old cabinets on Nov 8th, 2022 and installed the new cabinets on Nov 9th & 10th (with the exception of a damaged cabinet door and the capping to close off the gap between the top of the cabinets and the bulkhead above). The capping got installed in late June, 2023 and the missing cabinet door got replaced mid-July. On November 11th, 2022 I received an invoice in the amount of $1147.87 for flooring that was being supplied (but not installed) by the Home Improvement Store. On November 14th, 2022 I paid the invoice by etransfer. It is now October 16th, 2023 and I have not received the flooring and have been getting one excuse after another as to the reasons why since May. On September 29th I requested a full refund for the flooring and was told that it would be issued. Now my correspondence goes unanswered.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Lisa A

            12/06/2024

            They have left the job unfinished and poorly constructed. I cannot get a hold of them as it says they’re number is no longer in service. They said the kitchen remodel would take 4 days and it’s now going on two months. They’re ******** and messenger communication comes back failed. Ridiculous!

            Local BBB

            BBB Serving Central Ontario

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