ComplaintsforDisbrowe Chevrolet Buick Cadillac GMC Ltd.

• Initial Complaint

  26/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Ive had my truck in there for 4 months coming up Aug. 06. Regarding transmission issues. They put in a wrong harness and now they have my truck and tools stuck in the back of my hard roll up tonneau cover and powered tail gate and they say theyve been waiting for this valve body part. *** had my service lady quit that was responsible for letting me know whats going on talked to the service manger a month ago saying mine would be done in a week or Id have a truck. And its been another month no calls regarding my truck been in there every week trying to figure this out and all I get is a call back or the run around from them personally saying dont know sorry bye. Im beyond frustrated and want my truck back and my work tools. I use my truck for my business and this has gone in too long. My truck shouldnt be sitting for that long and still be in good shape when is back on the road Im scared theres more issue coming for this.

  Business response

  29/07/2024

  Hello BBB ********************** team was in touch with the customer on Friday again and we were able to resolve the issue of getting into his disabled vehicle to allow the customer to get his tools. 

  The part that we are waiting for to fix his truck is on back order with ************** waiting for the approved vendor to manufacture the part. We do not have a time frame from GM but we will expedite the repair as soon as ************** provides the part.

  Thanks *****

  Business response

  08/08/2024

  We did resolve the issue of getting the vehicle open so that the customer was able to access his tools.  The required part to fix the customer's vehicle has to be manufactured by an approved GM supplier. It has been on national back order since April and we have priority identified the parts issue to GM upper management but we do not have an available date from GM for when we should get the part.  This issue is really one for GM and not the dealership as the parts shortage is out of our control. We will continue to monitor the availability and will contact the customer as soon as the part arrives to repair the vehicle. We are very sorry for the inconvenience but the customer is able to get alternative transportation and this is a warranty item.  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car in April of 2023. A ***** Trailblazer. Since the date of purchase apple car play in the car has not worked properly. It intermittently will cut in and out and never connect for more than 30 seconds at a time. Causing me to not be able to use a key feature in the car, I cant use the **** make calls or anything without it being disconnected. When I complained about this, they told me it was a known issue and they were working on a fix. It has been 14 months and nothing yet. They did some type of coding thing on my car the other day to 'try' to fix it but it did not work. Another issue with this carplay problem is that the screen will also sometimes go blurry and you can not read anything on the screen or use it. Lastly, the sound has times where it goes very staticky. This has all been since I purchased the car. *****/GM has said that they are going to be phasing out apple car play from future made vehicles because it is a safety concern 'has concluded that vehicle connectivity has contributed to decreased safety'. The thing is, there is a service bulletin from BEFORE I purchased my car. It was a known issue and I Was not made aware of this before I purchased my car. Had I had known this, I would have made a real informed decision to not buy a car that does not work as promised and would be a safety concern. Please see below for bulletin that was posted on the Chevrolet website (note: this again was before I purchased my vehicle)****** ELECTRICAL SYSTEM RECORD_ID: ******* Bulletin Number: PIC6486B ********************************************** Item Number: ******** Date Posted: February 8th, 2023 Component Name: ****** ELECTRICAL SYSTEM Make: CHEVROLET Model: TRAILBLAZER Year: 2023 Date Added: March 13th, 2023 Summary: This Preliminary information communicates to dealer that GM is aware of an issue with Apple Carplay, and is working on a resolution.

  Business response

  04/06/2024

  Had in store visit with client. Problem with connection to cell phone and APPLE car feature in vehicle. After speaking with Client she would like me to ask ************** Store rep for a credit towards a new vehicle. I had my regular visit with him tomorrow and will update customer after visit. Client is looking into upgrading Phone to see if that is possible at current time. Waiting on Apple update . This is out of our control and not much can be done in meantime as THIRD PARTY software programming has been as issue with all brands of vehicles. 

   

  Let me know if you want any more information happy to help out :)

  Customer response

  04/06/2024

   
  Complaint: 21795939
  
  I am rejecting this response because:

  No solution was actually made yet. This was just an update. I also didnt agree that I would look into a new phone. I will not be spending money on a new phone to have even more bills a month. 
  

  I stated I wanted a portion of my money back that I have paid for 14 months for a car that does not work and puts me at a safety risk. Or secondly, a new vehicle without having to pay more money a month, preferably a terrain. Or lastly for them to take my car back and return me money. 

  
  Sincerely,
  
  ***************************

  Customer response

  07/06/2024

  **** told me he would message me on Wednesday after his meeting with GM. He had not reached out to me. I texted him yesterday and no response.

  Business response

  20/06/2024

  Hello BBB

  **** has taken a new position as GM at another company and his last day was Monday when he gave us the news so likely this is why ****** did not hear back from him which we are sorry about.

  Also I was away on vacation when this concern came in and just back on Monday so sorry for delay.

  Our Service team will reach out the ****** and book an appointment with our radio specialist to try to fix her issue as a new bulletin from GM has been released June 10th regarding this concern.

  Thanks *************************, Disbrowe Owner.

   

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