ComplaintsforOpen Roads of Ottawa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
24/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a bran new 2021 trailer last summer. Once I started camping I noticed some issues. I called them in June. Somebody came to look at it and nothing was done. I called back in Sept again somebody came and nothing was done. Everything was noted with what was wrong with it. Finally in Oct we dropped it off at the service dept so it can be done before camping season was done. I was called in March that they had all the parts and would start working on it. Two weeks ago I was notified that it was ready to be picked up. Not all the issues were addressed and now it is leaking and need to wait for more parts. I asked if I can replace the knew one with a older one since mine has too many issues and there not willing to fix them. When I purchased it there was a warranty for it for ine year which would have ended in March. Since everything was noted before my warranty was up all the issues should have been addressed. I have went to the shop three times. Called the service depth twice and emailed them and nobody seems to be getting back to me. They have had my trailer longer then I have and there's still so many issues with it. They are not willing to work with me at all. With all the issues it had I said to take it back and I'll take a used one. There willing to sell me a older trailer and not give me what I bought the trailer for so my knew loan wod be more for a older one because I'd still owe on my knew one. With all the issues I don't want the knew one. I am not sure what the next step should be but there not working with me at all about the issues.Customer response
06/07/2022
***** **** ****** ***** **** ** **** **** ** *** **** *** ****************** ******** *********
Good morning
I filed a complaint a few weeks ago. ID ********
I am righting to let you know thay they did finally work with me and fix the issues that needed to be fixed so no further actions will be necessary.
Thank you very much
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.