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Find a Location

Forest City Custom Renovations has 1 locations, listed below.

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    Business ProfileforForest City Custom Renovations

    Home Improvement

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Strathroy, ON N7G 4C1
    BBB File Opened:
    3/4/2018
    Years in Business:
    6
    Business Started:
    2/4/2018
    Business Started Locally:
    2/4/2018
    Business Management
    • Mr. Audrik Giroux, Owner
    Contact Information

    Principal

    • Mr. Audrik Giroux, Owner

    Customer Contact

    • Mr. Audrik Giroux, Owner

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Forest City Custom Renovations owner ******* ****** The renovations he did had many problems due to lack of certified workers. My total reno cost $37,000.00 + Another $8,000.00 for flooring on main level which he did for cash. We have settled on a paint issue which is due to lack of experience very poor job. Shortly after my floors started to crack and lift when I try calling emailing or messaging he refuses to respond not one return call , message or email for the last 6 months. I have pictures emails messages to hi about the pro lens with NO response. Even to the point I asked where the floor was purchased so I could buy more and ha e it fixed but he doesn't respond. This is just to do with the floor issues only. I am seeking $4,332.47 plus tax for the basement floor as per contract as the while floor has to be removed and replaced. on the upstairs I am seeking $8,000.00 as paid total $12,332.47. Floors were finished in August 2022 and I have been complaining since they did come back and fix a couple things but the floor has gotten worse due to lack of experienced installersand poor repairs. I am going to contact a lawyer and get legal advice since he ignores my calls messages and emails which is uncalled for and unprofessional he does not stand behind his work. I have attached some issues with the floor but there are more.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christine G

    5 stars

    27/09/2023

    Forest City Custom Renovations completed a large project in our home. We were surprised to see the poor reviews/complaints because during our project with the company they were professional, kind, and open with us giving explanation and support through every step. Me and my husband couldn’t be happier with the work done by Forest City Custom Renovations. We felt they went above and beyond for us and our home. We would be happy to work with them again for future projects.

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    BBB Serving Western Ontario

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