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Guy's Repair has 1 locations, listed below.

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    Business ProfileforGuy's Repair

    Auto Repairs

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    162 Front Street, Sturgeon Falls, ON P2B 2H8
    BBB File Opened:
    23/2/2023
    Years in Business:
    15
    Business Started:
    1/1/2009
    Date of New Ownership:
    1/1/2021
    Business Management
    • Janelle Guenette, Company Contact
    Contact Information

    Principal

    • Janelle Guenette, Company Contact

    Customer Contact

    • Janelle Guenette, Company Contact
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    26/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Over the past weekend I purchased a 2007 Kia Sedona private sale from a resident of Sturgeon Falls for more details please see ******* *****. I purchased this vehicle certified where are the safety standard certificate was done at your garage on 230202. ****** ******** *********** ********** This vehicle had repairs done at your garage on 0202/2023. Total price was $1,484.42. It mentions that the front / rear link kits are loose. But it must have passed the standard certificate because they weren't done just noted that they were loose. I decided to bring it to a certified garage to have all four link kits done. I supplied all four parts the two rear link kits and the drivers front side link it had a little movement but still passed certification. But the front right stabilizer link it was bent and the ball came out of the socket on the bottom when removed I enclosed a few pictures. There's no way that this front right link it with excessive play and a bent rod should have passed mechanical I went to two other garages and they said the same thing after I showed him the part that this vehicle should have never passed mechanical on 0202-2023. We're still within the 36 Days certification period for my own safety and Family Safety I decided still to change all for link kits at my expense. I would like to be reimbursed for the parts only to the sum of $124 for the two front link kits. I should have never had to pay for this since it should have been done before the certification was granted. I will cover the expense of the labor at the garage but I would like to be reimbursed for the front link kits. Again view the picture that I sent. I We also found another item that shouldn't have passed mechanical the secondary Hood lock. When you open it from the inside you're supposed to go to the edge of the hood and open another part of the latch which is the second part to that latch well that part of the lodge was all seized up. So when you open it up from the inside the hood would automatically go up which could be dangerous driving on a highway so as soon as you open up the Hood from the inside the hood didn't have that secondary lock where you have to lift up or down another lever. The mechanic took about a half an hour to unseize and Lube the lock on the hood. That hood latch being seized should never have passed mechanical either. There were no kilometers driven from the time of the repairs to the time that the mechanical Fitness was done. So these problems couldn't have occurred after the mechanical Fitness was done because at the time of the mechanical Fitness and the repairs the odometer was the same I would like to get reimbursed $64 for the half hour of the mechanic took 10 sees the hood plus $5 for a can of lubricant total reimbursement $193.00
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