Business ProfileforLaking Toyota

I purchased a new vehicle from Laking Toyota on Oct. 13, 2023 , and when we were doing the paperwork they mentioned the extended warranty and key fob warranty. They stated that if we wanted to get these warranties we needed to do it right away. for the extended warranty it was 2089 for 84 months of coverage or 120000 kms. for the key fob protection it was $599 for key and remote 5 year protection. I decided to get these as my intentions were to keep this car for many years to come. Within the first few months there were issues with my car. I brought it in and they fixed the first issue which was the roof panel. Then the next time I needed to bring my car in for an issue with something on the drivers side that was causing a crazy amount of squeaking, they stated nothing was wrong with my vehicle and that they couldn't hear anything. I drove the vehicle around their parking lot and the noises were still there. I went back in and got the mechanic to come for a ride with me. At first he said he didn't hear anything, and then he got into the back seat on the drivers side and then said he could hear a little something. He ended up spraying something in some of the joints of the car, and we drove around again and it was still making the noise. They said they were going to book me back in to have it looked at again and stated that my car would be there for about 3 days this time. Nobody ended up booking me in for another appointment. I followed up 3 weeks later and then they squeezed me in. When i arrived they had a vehicle waiting for me, when i got to said vehicle it was dirty on the interior, smelt super bad and was way too big for me. When I went in, they ended up getting me a corolla instead. That one was a little better, but they should never give customers vehicles that are in that state. Also with my extended warranty it states that rentals are covered on it, so i am not sure why they didn't suggest that route. When I got my car back 3 days later, they stated again they couldn't find the issue that all the parts looked good. They didn't try changing anything even though the car was fully warrantied. I noticed that when I got home that they damaged my drivers side back door and there was so much oil on the interior of my back door. I contacted them and it took a while for them to get anything done until I mentioned that if it sits on the door too long it may damage the door and they will need to replace that as well. They took my car back to where it was ceramic coated as I told them I didn't want them touching the exterior of my car to fix that. Once that was said and done and I told them the noise was still happening, they never mentioned anything about rebooking me in, and I was terrified to bring my car back to them after what they had already done. I finally decided to trade my car in for something else as I wasn't getting any help from the dealership here for any of the issues. When I asked about getting the extended warranty cancelled and pro-rated as it was not used, the general manager had told me that it could be transferred to the dealership that was purchasing my car and it would follow the car. This was a complete lie, as we looked into it and right in the paperwork it stated that the warranty could be transferred to 1 person and not to a dealership . So when I contacted them again they stated that wasn't possible and that i am out of luck. I would like compensation for all of the headaches I had to endure from all the headaches with the car and the service department. I am looking for reimbursement on the extended warranties