ComplaintsforLB's Exteriors Roofing & Eavestrough

• Initial Complaint

  16/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I settled up with ***** the owner to get my gable ends done to a roof job paid in full the year before… where he forgot to do the gable ends… apparently the siding got ordered and l was waiting for him to finish said job and l keep getting the run around.l understand l m not the only customer but he also did my windows as well this past year. He either argues that he don t do the job any faster when l do get a hold of him whether l call or not or promises that l m the next siding job and gives a date and dies not show up or follow up. He has been paid for a service… he ordered and got the siding and has not contacted me at all to finish this.. as the job requires money to finish which l have no issue with. This has been going on since April 25 2022. We are now November 16 2022. I just want the gable ends done. Now he is avoiding my calls.

  Customer response

  28/11/2022

   ***** ********* contacted me irate via text on messenger and then called the day after via phone. I chose not to  respond to the messenger text via Facebook….l told him we were not arguing and that l wanted the matter settled. He informed me , he was not comfortable dealing with the requested job of doing the gable ends as a deposit was already paid, in light of the complaint l launched with your office. He then informed me he would refund the balance next Friday. He stated that although l complained with your office, the job would have been done quicker. I finally got a cash refund November24,2022. Bless your hearts for your help. This issue dragged on TWO years and it caused unnecessary stress and duress. Not only did the unfinished job look unsightly…it affected proper insurance coverage for my property. I was already under lots of stress in my personal life and this was so unnecessary. My gratitude goes to the office of the ****** ******** ****** for this coming to a close.  I would never recommend LB Exteriors 

  again as a result.

   

   

   

  Sincerely,

   

   

  ***** *******

• Initial Complaint

  01/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hired them to do some interior work in December. Paid 50% deposit. They kept finding excuses to put completing my job off. In January the job was not even complete and they came to me for the remainder of the money which was due on completion. I stupidly paid which delayed the job even more. Now the interior job is done yet they keep finding excuses to not clean up the mess they made on my property (nails, screws, tacking strips, cigarette butts, old siding, metal and plastic debris, garbage etc). My dog and I have already hurt ourselves numerous times on tacking strips and nails laying around. I want them to clean up this mess. I would include pictures of the mess but it’s buried in snow again. I can provide email exchanges with the company.

  

  Business response

  01/04/2022

  We appreciate this feedback. Do do try our best to provide excellent customer service at all times. We did have some delays in completing this project however we did finish it and the work turned out great. Aside from that we tried numerous times to satisfy this customer including giving free labor and free items such as a ceiling fan, new door etc.. The work was performed during the winter months and although we cleaned there was some minimal debris that got lost in the snow. We had the customer scheduled in for a clean and she canceled it to a better weather day. Then she complained that we never came. We do still have her scheduled for a clean next week and have responded to all her emails and are doing our best to provide her with service. We are truly doing our best to service this account but we can only do what the customer will allow us to do. We have never told this customer no but continuously receive harassing emails including some about my mothers death and some very harsh words that were never warranted as we have been trying to help her and work around the schedule she has asked for.      

  Customer response

  01/04/2022

  
  ****** ******** ******:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me provided they actually show up next Tuesday to do the clean up. 
  

  Since January work was done maybe 3 days a week for a couple hours each visit. I put up with this laziness for as long as I could. Then they ask for payment before the job was even done. Only a few things needed to be completed but once they got their money they didn’t care. Then I wanted my property to be properly cleaned. There is not minimal garbage left over there is way more that they couldn’t see because it was buried in the snow. Every time I ask for a clean up, when the day came to have it done there was always an excuse why it couldn’t be done. This is where my ‘harassing’ emails come from. It’s been bottled up for months and now I’ve had enough. They say they are coming next Tuesday to do the clean up. How many times have I heard this garbage from them. I won’t be surprised when they come up with another excuse. I’ve contacted my lawyer and he’s on standby. These free items and devices were only given to me because I was already annoyed that I paid and things were still not getting done. ***** doesn’t like this harassment, well maybe he should go back to business school and learn a thing two about how to run a business and screw around with his customers. 
  
  
  If the clean up is not done by Tuesday you’ll be hearing from me again
  
  Sincerely,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩