Business ProfileforHair A La Mode

On March 17, 2023, I had a consultation with Mazel P. of Hair a la Mode and agreed to purchase a full lace ash blonde wig for $2200 + HST and a matching 7x7 inch topper for ($1800 - $200 trade in credit) + HST. They were only suppoed to add a pocket to the ash blonde wig (no other colour, cap, hair exchange, etc from original wig). The cashier took a number of pictures as I held up the wig and the piece to be used for the topper. I also took 1 picture at that time. When I picked up the wig and topper on March 30, 2023 scheduled for 11:30am, Mazel did not get to me until after 12pm and I was late for work, so I quickly tried on the pieces and commented the topper was thin and di not appear to include all the hair in the wig I had purchased for the topper. She agreed to add 2 more rows of hair and then put the wig with the pocket in a bag for me to take home. When I pulled the wig out of the bag on Friday it was not ash blonde but had strong orange undertones, blond stripes and di not look at all like the pictures we had taken of the wig I had agreed to buy. I emailed Hair a la Mode at 6:46am on March 31, 2023 with pictures of what they gave me vs what I had agreed to purchase. They sent me bits of their security video that do not at all show our conversation, agreement and even though I have asked numerous times for them to send me the video, pictures they took, etc to prove this is incorrect, Mazel told me "the camera I have shows short video each time" but has managed to send me 10:30:45 to 10:32:30; 10:32:41 to 10:33:56; 10:37:35 to 10:39:20; 10:46:39 to 10:46:53, conveniently cutting out any footage of clear pictures of the piece our our agreement, including all the time holding up and taking pictures at the cash. She also will not send any other pictures she took but the one on her invoice, attached, matches what I agreed to and the picture I took. I just want the ash blonde pieces I agreed to and not the orangey replacement. Still need the topper