ComplaintsforCombined Insurance Company of America
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Complaint Details
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Initial Complaint
08/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have claim # ******** for critical illness payout 25000, income guard 5000 per month , since 2019, all payment up to date. Hospitalized , heart attack September 30/23 claim and medical documents submitted November 11/23, told processing and pay out would take 2weeks, then extended to 20 days then still processing , request adjuster to contact me a week ago and also sent email on complaint to business email, no income 2 months, asked to speak to supervisor, takes up to 3 business daysBusiness response
03/01/2024
Our claims department has been in communication with the claimant. On Jan. 2, 2024, a partial payment was made under policy ******** following receipt of hospital records.
We are currently waiting for a response from the claimant's doctor to evaluate benefits payable under policy ********. Once we receive the doctor's response, we will be able to continue adjudication of this claim.
Customer response
15/01/2024
I received correspondence that my file is closed did not respond to letter dated January 3rd 2023 from Maria of combined insurance.
She advised partial payment was mailed January 2
/23 .
I have not received any payment to-date. And she advised the second claim for income support is waiting for letter from my doctor whom will respond February 29 th
I ask that this file is not closed until completion of claim and payments
Thank you
*** *********
*** *** ****Business response
17/01/2024
We will keep this complaint open until we receive the additional information requested from the claimant's Doctor and can continue to adjudicate the claim.
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Contact Information
Business hours
Today,8:00 AM - 7:00 PM
MMonday | 8:00 AM - 7:00 PM |
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TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.