Business ProfileforWellnessLiving

I originally signed on with WL as a practice management software on 11/5/2023. At the time of my demo, I explained to them my hesitations to embark on a software change. I am essentially a solo provider and time spent on admin is time I can’t see clients and lose money. To which they repeatedly assured me that my practice could onboarded and be live on their system within 60 days and it would be relatively painless. I was also assured there was a 30 day money back guarantee in case I decided this was not going to work for me. Around mid November I approached my sales rep ****** about the fact that my onboarding was going slow due to being tied to one onboarding specialist and at the mercy of her schedule and her schedule not lining up with my availability. In good faith that I’d be live soon I asked that the guarantee be extended to 60 days. To which they obliged. On 12/18 I contacted ****** the rep again regarding continued onboarding issues and requested the guarantee period be extended again. This time around my onboarding had been delayed further because the onboarding specialist once double booked herself and another time had internet issues and cancelled our call. More time and money out of my pocket! This time i was instead passed back to the onboarding specialist via email from her where she wanted to make sure I’d gotten videos she sent. (Essentially giving me homework to watch and execute) due to her rescheduling or cancelling two calls. She assured me we’d meet my new desired launch date of 1/1/24. Again in good faith I continued onboarding. January 1 came and went and as January went on multiple issues arose with data import issues. And system glitches. All documented via email. We didn’t go live until 1/31/24. At which point more issues arose. I’ve been requesting to cancel my account since mid February due to the atrocious experience and poor service I’ve received and have gotten nothing but vague emails delaying any real resolution.