ComplaintsforPrepformula Com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
It is very difficult to find the managing person at this business to deal with customer service issues. I have reached out to the Director, Mike K. regarding the business service on December 16, 2021 explaining the service I received. Mike emailed back asking to provide more details. I wrote back on the same day and asking for call back to discuss the issues. I did not receive a call back. I followed-up by email on January 16, 2022 and got an email on January 19, 2022 from Mike saying he is on leave and to asking to direct questions fo the general (front line) support email address. There is strong indication that the business is not taking issues seriously (likely it has received similar complaints in the past) and does not want resolve the issues at all. The general support says there is no interim director or anyone in charge of operations. This business is lacking structure and providing poor customer service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.