Business ProfileforNorthernTel

We have a contract that was signed with NortherTel on February 5th, 2014. It stipulates under section 3 there's an "auto renewal" clause. I am attempting to cancel our service prior to the end of the our auto renewed contract. We were under the impression we were no longer under contract as it has been 8 years since the original contract signed for 36 months. the "existing" contract end date is February 2023. We cancelled our service in January 2022. The remainder amount owing for our contract is 1028.85$. They are indicating we have to pay this or it will go to collections. Contract and exact wording is attached. We were not notified nor informed of an auto renewal. The company stipulates this is fair and we owe the money. The amount to Under the consumer protection act it stipulates: Changing, renewing or extending without your permission The business must provide you with written notice of any changes that they want to make to your contract. This includes renewing or extending it. They must also provide you with the option to not accept the changes to your contract. Under the CPA, a written notice must include: all proposed changes to be made to the contract the date on which the change, renewal or extension would become effective how the consumer must respond to the notice (mail, email, fax, etc.) what would happen if the consumer failed to respond to the notice In these cases, you can contact the business by letter, email or phone to ask for a correction or refund. It is always best to contact the business in writing so you have a record of the communication. If you contact the business by phone, make sure to note the date and details of the conversation. Keep a copy for your records. If a business refused to correct the mistake, you can file a complaint with the Ministry of Government and Consumer Services.