ComplaintsforMatrix Concrete Floors
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Complaint Details
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Initial Complaint
01/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
New concrete basement slab, concrete porch slab, and concrete garage slab. Job estimated via text on July 11/22 for full work totaling $13,497.85. Cost of concrete from supplier, plus labour and miscellaneous materials. Job not scheduled due to delays with other contractors/timing of Matrix Concrete Floors' other scheduled work. Partial work (basement slab only) October 27/22 (floor not polished). ***** ***** ****** was unable to complete the full job garage and porch, was leaving on vacation out of country (would book next available when returned). Partial work (garage and porch) done on December 5/22 with prep work labour done by home *****. Total job billed at $19,165.69. No change order provided to the customer to notify of 133% increase in the price of concrete. ******** ******** ***** ******* is now slandering the customer on Facebook because I have paid the bills in full (less $19.92 which I committed to providing cheque for) less the exorbitant price gouging of the concrete. I was originally told I was paying the actual cost of the concrete from the supplier, plus labour and materials. The business ***** then tried to explain the over $5667.84 was due to price increase from the supplier and winter additives to the concrete. ***** ****** was reluctant to show me the bills at first, then he produced them and said he'd remove the upcharge for the second bill but refused to correct the full billing error. I now have copies of the concrete bills from the supplier showing the gouging of an additional $4247.97. I have attached a cost breakdown analysis taking into account an increase for the concrete metres used (used 25.25m, only quoted 19m) as well as the slight increase due to winter concrete ($570.65 added). The total bill should have been between $14,890.72 and $15,223.93 at the very most, yet the business gouged billing 19,165.69. I want the bills corrected to the actual amount of $14,890.72 and no further slander against me or threats to my home or liens.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.