Business ProfileforIntact Insurance

Intact is *** ***** ********* ******* ** **** ***** **** continue to ignore when its their own mistake that needs to be fixed. They are ignoring my request to fix their own mistake. Last year had a flood in my basement. Intact took three months to install flooring and quarter round. They then installed flooring not impervious to water in my basement. More recently, I had an other incident because of a collapsed drain and trap, still actually guessing if this is the cause, pipes drain and trap all replace on my tab ******* ********* ********* *** ******. I noticed my baseboards expanded and lumpy and knew i had to remove them regardless of Intact ignoring me. Once I started removing baseboards and drywall and found a large amount of mold growing on the drywall as well as behind the walls, in the wood and in the insulation. Last year when the floor and walls were damaged by water, intact replaced quarter rounds and left my walls wet. Drywall needed to be replaced. Instead, they were left wet and covered up. I have sent several emails and submitted complaints and included pictures of the damage and mold this has caused. There is so much more to the story. **** *** ******* I have since learned is that the company that is sent in by Intact to do repairs is also owned by Intact. ********* ** *** **** ******* They replaced my bedroom and laundry room floor with ugly cheap flooring. They didn’t give me a choice I was forced to choose from a small selection. Put in quarter rounds and paid the repair bill for $8000. A year prior to this flood, I had renovated my room myself. Floors, walls, wainscoting, baseboard, paint in a 20 x 16 foot room for roughly $2000. ********* *** **** ******** ***** **** **** ******** **** **** ** ***** ********  Their complaint webform does not work, you fill everything in and then nothing happens. They sent clean up crew to my house with dehumidifiers and then refused to pay them, so I was stuck with a $2000 bill. **** ** *********

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