Customer ReviewsforIntact Insurance

Intact is *** ***** ********* ******* ** **** ***** **** continue to ignore when its their own mistake that needs to be fixed. They are ignoring my request to fix their own mistake. Last year had a flood in my basement. Intact took three months to install flooring and quarter round. They then installed flooring not impervious to water in my basement. More recently, I had an other incident because of a collapsed drain and trap, still actually guessing if this is the cause, pipes drain and trap all replace on my tab ******* ********* ********* *** ******. I noticed my baseboards expanded and lumpy and knew i had to remove them regardless of Intact ignoring me. Once I started removing baseboards and drywall and found a large amount of mold growing on the drywall as well as behind the walls, in the wood and in the insulation. Last year when the floor and walls were damaged by water, intact replaced quarter rounds and left my walls wet. Drywall needed to be replaced. Instead, they were left wet and covered up. I have sent several emails and submitted complaints and included pictures of the damage and mold this has caused. There is so much more to the story. **** *** ******* I have since learned is that the company that is sent in by Intact to do repairs is also owned by Intact. ********* ** *** **** ******* They replaced my bedroom and laundry room floor with ugly cheap flooring. They didn’t give me a choice I was forced to choose from a small selection. Put in quarter rounds and paid the repair bill for $8000. A year prior to this flood, I had renovated my room myself. Floors, walls, wainscoting, baseboard, paint in a 20 x 16 foot room for roughly $2000. ********* *** **** ******** ***** **** **** ******** **** **** ** ***** ********  Their complaint webform does not work, you fill everything in and then nothing happens. They sent clean up crew to my house with dehumidifiers and then refused to pay them, so I was stuck with a $2000 bill. **** ** *********

Hi *****, unfortunately we're unable to locate your claim with the information provided. We'd be happy to connect you with someone to discuss your concerns, please contact us at ***************

My car was stolen ,they ask me what buttons was on the radio and other questions thst makes no sense, my phone record and proof i bought the car, my baby car seat receipt wich i bought 2 years ago. And asking me about my financial situation..Didnt cover a rental. still no $ after 2 months , **** **** ** ***** ** ** *****

We were able to speak with the client and they requested that their file be closed.

These guys canceled my policy and on top of that , couldn’t repair my vehicle and been getting the running around and lack of communication! Plus the payout was unfair amount I’m still owing my vehicle loan ! Vehicle I don’t have anymore !!! Plus u guys took 2100 off my settlement! Still unfair and not right So don’t expect me to pay that I’m disappointed in this and the service I got take that to your manager Plus they stick cancelation fee on me for 179

Hi ******, we'd be happy to connect you with someone to discuss your concerns, however we require further information. Please contact us directly at **************. 

Paying professional client whom has policy with this insurance company was out of country as medical scholar to finish my final rotation ** ******* was placed in Illinois. Got rear ended by negligent driver who took full accountability I was injured and concussed brought to emergency by ems and police report as well as making multiple parties from this insurance aware I need help assistance. Company abandoned me without assistance for 10 months no physio no payment one delay after the next ******* ******** ******* *****. Have requested be contacted as delays are damaging my health and career as wish be brought home to Canada to see my mds. As I presume anyone with common sense would agree a rear end collision resulting in concussion *** * ***** **** ***** I slowly but surely made progress as while this company did not assist me with intervensions or physio or treatments at the rate this corp took and continues to take failing to assist a client who was injured even with written consent to call me direct me a victim who endures injury and may be relying on this insurance company ***** *** ** *********** ********* ******** **** ****** 

A Unit Claims Manager has been in touch with the insured to discuss his concerns. We have experienced delays from the first legal representative as we have asked for forms to be submitted but nothing came in. Since the insured switched and now has a new lawyer, we have been getting responses, and allowed us to take a statement and assist with completing the OCF-1. The UCM and adjuster has been coordinating with the insured’s legal representative to follow up on the signed documents and hopefully we should get these in and start determining his entitlement to any benefits. 

Extensive water damage in the basement. It's a leaky pipe. **** ***** ****** ***e there is RUST on the outside of a cast iron pipe and that goes under the "ROT" exclusion. Claim denied, no money for me. ******* Now turns out that the leak is dripping on the cast iron part, originates from faulty copper pipe. **** ** ************ because despite the MANY differences between rust and rot, one thing they have in common: copper does NEITHER! ** ***** *** **** **** ** **** Currently on phone to obtain emergency assistance. They are obviously dragging their feet. *******

Hi ******, we’re unable to locate an open claim for you. Please contact us at ###-###-#### so we can connect you with someone to discuss your concerns further.

Man broke telephone pole in half & my mailbox. Intact would NOT put claim on him but wanted to put $200 mailbox on mine, since we both deal with intact. My next years rate would go up. With his insurance bill for new pole, many hydro workers, $200 is a drop in bucket. Had to purchase materials & install new box at my expense. I'm the innocent one, even police said so.

The Claims Manager reached out to the insured on April 30, 2024, and explained to our client that we can not cover the damages to his mailbox as his deductible was more than the loss. The insured felt that the third party should be liable, so the UCM mentioned she will be sending a notice to the Auto claims side to investigate. The insured was pleased with this and will wait to hear from the third-party adjuster.

******* **** ******** ********* ** **** ** ******* ******** after over 15 years as a car insurance client and over 20 years as a home insurance customer between Intact and the predecessor firms that it took over in that time. Never submitted a single home insurance claim and yet for a house ridiculously protected from every conceivable emergency imaginable (theft, water damage protection, etc.), the company has done nothing but smack down with huge premium increases, a doubling of the deduction, and "mandatory" supplemental coverage (including over $1000 for "sewer and water overrun" damage even though the property is protected by one bottom-of-driveway drain, two inside-garage drains, a backyard water collector and a weeping system. Don't even get me started on the cars! In their final act, apparently they were unable to collect one single month premium due to what turned out to be a foul-up at the bank that I was unaware of until 10 days after it happened. Intact sent an ********* letter demanding one month of premium with about 15% worth of penalties and the policy would be dropped or seven months of premiums with lots of penalties to continue the policy. Subsequently, they claimed they sent two imaginary warnings ***** ***** *** *** ***** ** **** ***** ***** ***** ****** ** ****** **** *** **** ***** **** ***** ** *** ****** ****** ******** ******** ***** ** ***** *** **** ** ******

We were able to work with the broker previously to receiving notice from the BBB and reinstated the policy with the previous payment plan still honoured. We have also waived the fees associated with the missed payment.

I cancelled my policy and then two months later I got a letter saying I have outstanding fees that are going to go to collection agency. They have my number and email, why didn't they just take payment when I cancelled the policy? the payment options given don't work because its not an active policy so it wont let me log on and they aren't open weekends... Possible the most frustrating company I have ever dealt with.

We were able to speak with the client, they were able to send in a signed release which lead to us being able to refund the client.