ComplaintsforSata Express
Airlines
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Complaint Details
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Initial Complaint
24/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked two tickets from ******* to ******** Island this past summer using our vouchers from pandemic. there was a remainder of over $400 on each of our two vouchers. We were told we could use the vouchers when booking our next trip. We went to book our trip for next summer last week and were told the vouchers expired on Oct. 6th and we could no longer use them. At the time we booked our trip for this past summer, we were NEVER told those vouchers were going to expire on October 6, 2022. We were simply told we would be able to use them in the future for the next trip. **** *** ********* ********** We either want the voucher expiry date extended or a refund. This is almost $900 ** *** **** ****** *****. ** ** *** ***** *** ******* **** **** **** ** **** ******** *****. ******** ****** *** **** ** ********** **** *** ** ***** **** **** *** ****** ***** *** ** ***** ****** **** **** ** *** ******. **** ****** ** ******* ** ********** *** *** *** **** *** ******** ***** ********** **** *********** ********** *********** the vouchers only expired 10 days before we tried to book our trip for next summer.Initial Complaint
19/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
** ******* *** I booked round trip flights to ***** ******* on SATA Airlines through ******* on October 9, 2019 for a total CAN$2,285.20. This trip was to take place in May 2020. This flight was cancelled due to Covid on April 18, 2020. We received an email from ******* on May 7, 2020 informing us that SATA had issued credits for our full airfare. We have never been contacted by SATA regarding these credits. With the Covid testing and isolation requirements now being removed for visiting the Azores, we want to book new flights with SATA for April 26, 2023. When we tried to use the SATA credits we were informed by SATA that these credits have been expired and they have kept our money with no service ever having been delivered by them. We have been unsuccessful working with SATA directly or working through ******* contacting SATA in getting SATA to honor the flight credits.Initial Complaint
02/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Reserved tickets to flight prior to covid got voucher because refund wasn't an issue I have rebooked but have a balance on voucher that they are refusing to pay back amount on voucher which is 50.37 euroBusiness response
05/08/2022
Business Response /* (1000, 10, 2022/07/20) */ We inform that we received your communication and in order to verify we need you to send us: - Booking code. - Ticket number. - Flight number, date and route. If you have any additional information, besides these ones we requested and that you consider relevant to our investigation, please send it to us. We will wait for your contact to proceed with the analysis of the complaint. Best regards, Apoio a clientes Customer Support SATAInitial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a flight with ****** airlines for May 12 th 2019. Obviously with covid happening they canceled my flight and offered a voucher instead of a refund which I was ok with since I had the intention of going. Fast forward to 2022 , I confirmed and booked a flight for June 1st. I have the confirmation. I sent them email this week to confirm and they told me they cancelled my flight with no warning or any valid explanation. I have emailed, waited hours on the line without even speaking to an agent. I am not sure what to do anymore and they still have my 1200$Initial Complaint
26/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Myself and my family booked a flight to Azores with SATA leaving April 18th 2020 and I would arrive back to Canada on April 30th 2020 ********************************* arriving back May 2nd 2020. The trip was then cancelled due to Covid-19. Sata & ******* would not give us a refund and would tell us to contact the other company for assistance. We were then told we have to take a voucher so we did. We ended up also paying more money for our seats to use those vouchers because the tickets were now more expensive. We took the voucher and booked for December 26th 2020 and I was to arrive back in Canada on January 9th 2021 ********************************************************************** By the time our trip was coming close, it was then cancelled again due to Covid-19. This time they offered either another voucher or a refund but told us it may take a while to receive a refund. I received that email from ******* on November 4th 2020 and I responded back to ******* that we are requesting the refund option on November 6th 2020. I never got a confirmation email about our refund and ever since then, when I speak to ******* or SATA they always advise me to contact the other company. Neither of them want to deal with me and give us our refund. It has almost been a year since requesting the refund! I finally heard back from ******* and they said that SATA said the deadline to request a refund was May 27th 2021 and I did not meet that deadline. I screenshotted my email of me asking for a refund on November 6th 2020 about 6 months before the deadline and now ******* has said that SATA is choosing to follow their terms & conditions and not issue a refund. I have attached my supporting document to help resolve this.Initial Complaint
10/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My flight was cancelled due to Covid-19. I originally requested a refund however the company refused and said they were only giving out vouchers. Due to the pandemic I have repeatedly asked for a refund since travel is not advised by the government. They still refuse to give a refund. The voucher is set to expire March 31, 2022 and due to pandemic and travel advisories, travel is still not safe at this time and I do not want to lose my money either. ************************************************************************************************************************ I just want my $1050 refunded.Initial Complaint
13/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I travelled on Sata airlines from Toronto to Lisbon on Dec 4, 2021. My luggage (bicycle) did not arrive at Lisbon airport. I filed a claim at the airport and subsequently followed up with SATA. The airline keeps blaming SATA Toronto saying that my bicycle is till in Toronto. ********************************** My bicycle luggage has still not arrived at Lisbon. SATA cannot traced this luggage and the staff keep telling me its still in Toronto. I am currently in /lisbon and withou my bicycle. I rented a car to be able to pick up the luggage and still the airline has no clue about my luggage. Shame on you SATA airlines its day 3 and your are still not able to find my ********* bicycle luggage. Further I am without items, such as shoes, helmet and bicycle for my tour. I had to cancel my bike tour, my train bookings, hotel bookings, because cannot reach tour destination without my bike. I will filing for compensation from SATA airline when I return to Toronto as I have given any hopes of getting my bike back. Besides there are other items that I will bill -helmet, shoes and bike accessories that are part of my bikeInitial Complaint
02/11/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I purchased 2 tickets to Ponta Delgado on February 3 2020. We were not able to fly due to Covid 19 restrictions. They provided us vouchers on June 24 2020 that were valid until June 24 2021. We were not able to fly within the time and have tried to get a refund but they are giving us a hard time . We are not able to contact them on there business number at the moment.
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.