Complaints

This profile includes complaints for Tricor Lease & Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricor Lease & Finance Corp

  105 - 3100 Rutherford Rd Concord, ON L4K 0G6

• 

  Tricor Lease & Finance Corp

  P.O. Box 397 Burlington, ON L7R 3Y3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2021, I purchased a vehicle that was financed through Tricor Lease and Finance. At the time I was told that I would have the option to have 1 deferral payment per year which aligns with other financial lenders. I used a deferral and then I used a 2nd one. Both times, I verified with the representative that I still had more for the following years. This has been agreed upon by the representative. I have recently requested another deferral. I have not used one in this calendar year. I have been denied and told that they only allow 1 per year. I have submitted complaints to Tricor and to the company that sold me the vehicle. I have asked for explanations as to why I was told I would get 1 per year and now they are retracting that. I also have asked why they gave me 2 if they only allow one. I have not received satisfactory responses and nobody has ever tried to work with my by listening to the recorded calls to verify the agreement I had. They have also discontinued another perk where they would not take out my payment if I was going to be late, thus avoiding me NSF fees. They do not do that anymore and have told me they never have which is not true. **** **** ***** ***** **** ** ************

  Business Response

  Date: 18/03/2024

  Mr. ********, it appears your originating Dealer may have provided you with inaccurate information regarding TLFC’s extension policy.   The terms and conditions of your loan are governed by your Conditional Sales Contract (CSC).   Upon review, you will see the CSC does not contain language with respect to payment deferral entitlements.  The expectation is that payments will be made as per the agreed-upon terms.   We understand from time to time that customers experience financial difficulties and payment extensions are reviewed and granted on a case by case basis. 
  
  Upon review of the notes on the 4 payment extensions granted on this loan, the Customer Service Representative was very clear, that no such entitlement exists.   
  

  Customer Answer

  Date: 18/03/2024

  I am rejecting this response because:

  I was not aware of the deferral option until one day I called and inquired because every other loan provider has this option. I was told by a Tricor employee that I had 1 deferral per year. It was not the person who sold me the vehicle. You must have all of your phone calls recorded so go back and find this. At this point, I am done fighting. *** **** **** **** ******* ***** **** ***** * ********* **** **** ** ** **** *** ****** ******* ** *** **** **** ******** ******* ** *** *** **** **** ******* ***** ** ********* * **** *** ***** **** *** ******* *** **** ******* *** **** * *** ***** ** ** ***** *** **** ******* **** ******* **** **** **** ******* *** **** ********** ** *** * ***** *** ** ** **** *** * ***** ***** ** *** ** ******* **** ** **** *********** ********
  

  Business Response

  Date: 21/03/2024

  Hi Mr ********,

  I am sorry you feel this way. Tricor and the dealership try to assist to the best of our ability. We have requirements we need to follow and with 4 deferrals within the term of your contract to date, you do not qualify for any further deferrals. Please review your contract. Thank-you,

  Customer Answer

  Date: 22/03/2024

  I have reviewed the response made by the business and find that this resolution is satisfactory to me. I didn't realize I had 4 deferrals. My apologies.

• Initial Complaint

  Date:24/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lease contract with this company signed on November 8, 2017 and 60 terms. I completed the terms on October 8, 2022 was the last payment and done. I tried to reach to this company in last 40 days via email, phone and no body giving me appropriate response, just ignoring me. I am basically asking them to provide me written format confirmation letter or email to validate that my payments in the 60 months term is completed. That is all I want, but they are refusing it.

  Business Response

  Date: 28/11/2022

  Hi *****,

  Sorry for the confusion on your account.   We have checked the notes on your file and it appears we have shared the following information with you:
  
  Your leaser term has expired with all payments having been made as per the Agreement.
  As per the Agreement you are required to return the vehicle to the Originating Dealer; who we understand has been in contact with you and advised you of your lease end options.
  As a point of clarity, as per the Agreement, the lease is between you and the Originating Dealer; the lease as been ‘assigned’ to TLFC to administer on the Dealer’s behalf.
  
  Please feel free to reach to me directly if you have any additional questions. 
  
  *******

  Business Response

  Date: 30/11/2022

  Hello,

  I have sent to your e-mail address as well and request the office mail a copy out to the address we have on file. 

  Thank-you,

   

  Customer Answer

  Date: 01/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18458519, and find that this resolution is satisfactory to me.
  
  Sincerely,