ComplaintsforClusterwerks
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Complaint Details
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Initial Complaint
23/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transactions was made sometime in mid-ish febuary 2023. * *** ****** ** **** ****** ** * ************* **** * ********** ********* *** ************ ***** I had an issue with my transmission where i needed some work to be done. I spoke to this person name Brian and he said he could repair my issues for $300 if i brought him the transmission and parts myself and i agreed. I dropped the Transmission myself on a weekend **** *** **** ** * ****** ** **** ** **** ****** I brought the transmission to Brian from Clusterwerks and in a day he had it completed. when i received it he stated that the original case i had he broke and could not fix it and gave me another case instead free of charge and i said okay no problem. about 800km's or so after driving the vehicle with the work completed by brian i had an issue with the transmission. i brought it to his attention and he diverted thinking it was something else wrong my vehicle, ******* * **** ** *** *** ************* I payed another friend $600 to drop the transmission as Brian said if i brought it to him he would check it. It turned out being a new bearing that went bad and he said it was a faulty new part. according to a shop and another mechanic this bearing goes bad either by faulty part or improper install. I received my transmission back after brian "fixed" it and ender up having more issues. I still had a clunk which was my main issue and the reason why i brought it to him in the first place and i got back with a reverse gear grind. months later i took my vehicle to get serviced for other reasons and while there the Tech stated my transmission was leaking. he confirmed the Case was cracked. I brought this up to brian and he wanted to get a friend of his to weld it, i stated that to the tech and he said that was not possible. I ended up repairing my transmission which ended up being a whole rebuild ******* ********* ** ** ****** ******** ***** ******* **** ********** ****** *** ***** ** **** * * *** ***** **** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
131 Maple Leaf Dr
Toronto, ON M6L 1N7
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.