Customer ReviewsforScotiabank

While on a trip I couldn't find my credit card, so I called to lock it. Instead they cancelled it, and said they would re-issue, but I never got it. It got lost threw times, and my trip was extended due to lack of funds to get back on ferry to get home, ***** ** ******* *** **** **** ********* **** ***** ****** *** ***** *** ***** ** ***** * *** ***** ******** ** ** ******* ** * ******* ******* *** waiting for the card to arrive by priority courier for over 5 nights. **** * **** ******** ***** ** * ********** **** ** **** ******* ** ***** * ******* ** ******* *** ********* ** *** *** **** * ********* *** *** ** ***** *** *********** **** ****** *** ***** **** ** *** **** * **** ** ** ** ******* ***** ** ***** ** *** ** ***** **** ***** *** **** **** ************** *** **** **** *** ******* ** ***** ***** * **** NOT EVEN TELLING ME WHAT I OWE A PAYMENT ON. * **** ** ******* ** ** ** * ***** ** **** *** ****** ****** * **** ***** ***** **** **** ****** * **** ** *** * ***** ** **** **** **** **** ******* **** *****

We were defrauded in Cabo San Lucas by car rental company ****** *** * ***** ****** on Feb. 5/23 in the amount of $965 M/L on our Scotiabank **** credit card. The charge was unauthorized; Scotiabank does not have a record of the transaction or an imprint of the card. At the start of the 28 day rental ****** put a Hold on our acct., which is customary for rentals. There were 2 items that were fraudulent charges, the rental rate and an additional liability insurance charge of US$420. SBank (**** dept and ****) asserted we fully authorized the charge when in fact we were not present at ****** on Feb. 5/23, nor was the credit card. SB claimed they could not investigate because there was no final receipt. OBVIOUSLY, we do not have a final receipt because Scotiabank has NO record of the transaction. We did NOT AUTHORIZE the merchant to charge our card. For over a year we requested a final receipt from SB but they never even addressed the matter. Escalated to **** & ****, and then *****, ***** ** * ****. ** ****** ** ********* *** ********** Got the same answer right down the line. Scotia disregarded or lost our complaint file for 117 days and will not acknowledge it! **** ***** ***** ***** ** ***** FCAC now investigating - we hope. Scotia claims in their Banking Companion Booklet and on their website that the Scotiabank **** card is covered by the "******** ******* Fraud Protection Guarantee", which is a FALSE representation. Their agents will not comment about **** being the credit card network payment operator for Scotia. (SB is the only Canadian bank to issue an **** card in Canada other than AmEx itself.) In other words, Scotia authorized the fraudulent charge **********. ***** *********** **** ************ *** **** ** ******** ******* ********** *** ******* **** ******* ** **** ********** *** ********* ** ***** ********** **** **** ****** **** **** *** **** *** **** ***** ********** ********** ***** ********** *** ********* ****** ** **** *** **** *** ************

**** ******** *** ************** **** *** ** **** ******** Argumentative, hangs up on you, chronically interrupting you, refusing to cooperate, asking multiple questions(up to 12) and yet refusing to authenticate you, refusing to pass you on to management or supervisor. When you bring them a cheque from the province or the government they insist on HOLDING that (despite the incredibly reputable source) cheque for a minimum of 5 business days without exception! Very cranky and **** people behind the desk when you walk in to the branch. Very unpleasant to deal with in all ways. * **** ** ***** *** ***** You pay OFF a loan and they CONTINUE to take payments from your account and argue that the account isn’t paid off when it is! They refuse to give you a receipt that your bill is PAID OFF as well. Very uncooperative bank to deal with. *** ** ********** **** ****** ****** ** ******* ***

Couple of month ago I was trying to withdraw some cash in Scotiabank's ATM in the downtown of Montreal. It happened to me 1st time, it was a snow storm, I spend 30 mins walking from one Scotia ATM to another, but all formerly known 24/7 ATM locations were closed and card access to them was blocked. Tonight I was trying to get some cash in after work hours and walked to another 2 Scotia locations where ATMs were working 24/7. Unfortunately all of them have been closed at 4pm and 5pm! it means Scotia bank cancelled 24/7 access to their ATM in Montreal at all. Since I have to use only Scotia ATM to withdraw cash without any fees, I am not able to get money in after working hours in Montreal! It is incredible!

Choosing scotia bank was a biggest mistake, The customer service is not helpful at all not responsive. The branch keep chasing me away. Customer service ended the call while i was addressing my issue.

* ** ********* ** *** *** *** ********** ******* Until April 4,2024 when they Scotiabank froze my business account I had thought Scotia was a great bank. Now not so much. April 30,2024 still frozen for no reason, no notification what so ever, emails to 4 different branch managers go unanswered. Traced to ScotiaBank, ***** **** MTL. They don't know who or why as no notes were applied. Escalated Customer Concerns Office Scotiabank *** says it could take up to 53 days to resolve *** ** * ******* *********** ******* ** ******* ** **** ****** **** ***** ** *** ** ********* **** **** ** *** ****** ** **** **** **** *** ***** **** ** ** ************** *** ** ************* ** **** * ** ***** ****** ** ** **** *** * ***** ******** **** ** ** *** ****** ****** ****** ******

********** *** ****** *** ********* … the customer service I have received lately is absolutely pathetic. Managers can’t do **** right and then they expect these poor customer service reps to have all the answers when their higher ups don’t have a clue themselves! **** * **** ** * ***** Unlimited transactions on your account? Nope! Even though your told there is don’t believe it ******* *** **** **** *** *** **** **** ** *** **** ** ** *** ********* ****** **** **** *** **** *** ************* **** *******

******** ***** ******** **** I closed my account. ***** **** ** ******* **** **** ********

I've been very disappointed with scotiaonline.scotiabank.com and it's policies you've absolutely discriminated against me before and now have put a hold or suspended my account om really thinking about filing a suit against you for this and im telling you to open my account now or you will be hearing from my lawyer I'm not playing with you anymore ****** ****** ** ******** * *** *** and now your playing with me again

There is one staff (named Shreya) *** ********** ************** *** ******* In the last one month, I booked quite a few appointments through their call center, she was the one assigned to me for 4 of my appointments. She cancelled 2 of them without asking me, which delayed my banking!! Another two appointments, I waited for long time, she didn't show at all! I called the call center to complain about this, one staff was very nice, she noted my complaint and said she will notify the manager in that location. However, almost two weeks passed, nobody contacts me. That means the manager doesn't care about my concern!!!!