Business ProfileforTuio Payments

I am a small business owner in rural Alberta and I was contacted by TUIO over a period of approximately one year. I finally accepted an offer to see a demo as my administrative duties had become quite heavy. I told the sales person what I needed and was assured the program would accommodate. No free trial was ever made available. A few months later, I signed up and began the onboarding. The company did one **** session instructing me how to do things they were supposed to be doing for me (like forms and data input). I did not say anything at the time because I was already quite overwhelmed trying to figure the system out (and I am not computer illiterate). I had a couple of days to look through and play around with the system and realised I would not be able to use it for my program for multiple reasons. I live chatted with an employee who told me flat out "No" my needs could not be accommodated with the program so I asked to cancel. I was then told by billing that I had to pay all three years per the contract. I told them that since they did not provide the service I was promised, I expected a full refund. They tried to tell me they could do what I needed and even tried to upsell me, when I refused and told them the program was not flexible enough to meet my needs and I did not have time to walk them through this, the COO became defensive, passive aggressive, and then stopped communicating all together. In the end, they took the money out of my account for all three years with no prior notification and no direct approval/verification from myself (they based their actions on a review I wrote on a third party site), and failed to provide the services they promised.