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ComplaintsforWest Coast Kids
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
21/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I called the store on Friday February 17th 2023 and paid a 25% deposit to reserve a stroller at a sale price. I advised I would pay for the rest of the purchase in store the following Monday as I was out of town and wanted to use some giftcards towards the purchase. Int eh phone call they confirmed the price the transaction, my account information and email and then advised me an email receipt would be sent. Over an hour later, no email reciept was sent. I checked all email folders including junk. I also haev recieved email reciepts from them in the past so I know it was not blocked. I tried calling the store several times until they closed with no answer. Their store voicemail does not let you leave a voicemail. I sent a msg to their comapnies *********** account where they gave me their customer service number. The man on the phone told me he did not have any access to the stores POS systems and could only email the store to get back to me. I gave them all day Saturday to reach out to me and they did not. I called the store several times today with no answer. I called the customer support line and they told me all they could do was email the store to get a manager to call me. Without proof of purchase, I cannot pick up my stroller *** **** **** * **** **** ******** *** ** ** ******* *****. The customer support line says the store is likely busy with the sale but I have called at least 10 times between Saturday and today (Sunday). All I have been looking for is my receipt to be emailed as promised so that I have proof of purchase. Not a single person has apologized for the inconvenance. **** ******* *** ***** ******** ******* ******. Their main customers are pregnant women setting up their families. They should be leading by example retail when it comes to customer service given their niche market.Business response
24/02/2023
Hi there -
I am so sorry for the issues that you experienced this past weekend. We had a storewide sale which added higher volume to our stores and customer service lines. I understand the store has sent you a copy of your receipt for your records.
We will review with the store your experience. Apologies again for the delay!
Customer response
24/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution ont eh most basic level satisfactory to me.Their excuse of being busy because of a sale is unacceptable but I did finally receive my receipt after several extra hours of effort on my end which was the end result I had asked for.
This company should review and improve their customer service skills and related policies.
Sincerely,
***** *
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.