Business ProfileforHomeStars Inc

Signed up: November 2023 What the Business Committed to Provide You: Homestars committed to connecting us with homeowners seeking full projects with healthy budgets, willing to accommodate our schedule, and not requiring immediate service. While they did mention they don't guarantee leads, they falsely advertised their client base during our initial discussions. They also assured us a homestars rep with the ability to adjust our profile settings to target specific types of projects and customers. Nature of Dispute: The dispute arises from the significant disparity between the services promised by Homestars and those actually provided. Instead of substantial projects with appropriate budgets and flexible scheduling, we have been receiving requests primarily for handyman jobs, often with tight deadlines and budget constraints. Furthermore, Homestars restricts our ability to adjust our profile settings independently, and our designated company representative has consistently failed to respond to our communications, leaving us unable to make necessary adjustments. Whether the Business Tried to Solve the Issue: Despite multiple attempts to communicate with Homestars regarding our concerns and the lack of responsiveness from our company representative, we have not received any assistance or resolution. Our efforts to address the issues directly with Homestars have been met with silence, indicating a lack of effort or care on their part to solve the problem. Previous Attempts to Resolve the Issue: On December 8, 2023, and February 7, 2024, we sought assistance but received no follow-up or resolution. On March 19, 2024, we contacted our company representative for assistance with profile adjustments, with follow-up attempts on March 21 and April 1, 2024. On April 4, 2024, we contacted the individual who signed us up for assistance, and on April 21 and 22, 2024, we attempted to seek assistance via online chat, but received no response on all occasions.