ComplaintsforPresident's Choice Financial Mastercard
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
28/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi, I accidentally agreed to upgrade my World Elite Master card on Feb 8 via PC App and did not noticed there is a $120 fee. When I saw that on the same day I called their customer service department and asked to downgrade the card. They told me to wait till the new card arrives and then downgrade the card and the fee will be reimbursed. I received the card on Feb 15 and downgraded it on the same date and called customer service, they said in 5-7 days the fee will be refunded. Which did not happened. Then I called again and they said that it will be refunded in next billing statement. When I have received the march 2024 statement I still did not see the credit. So I called again and being told wait for April statement, I denied that and wanted to speak to a supervisor. On March 21 I spoke with a supervisor called Roger and he assured me that he will find out why the fee is not returned and promised to call in 5 days. Since then I did not see any fee being reimbursed and no one called. So I called the customer service again on March27 and they said there is no supervisor available and they do not see any update. I am not supposed to run around with this when this is clearly your companies issue. Sincerely **** *******Business response
01/04/2024
We will reach out to the customer to address their concerns.
Customer response
01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
22/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I m a client of PC financial for years and I warning them about my trip to South America Brazil, they block my card for no reason and I can't buy food for my family or medication to my medical condition (multiple sclerosis) . I called them and even warned them about and ask solutions to unblock my account and even with all that options they didn't agree to help me to unblock my account and didn't give me limit of time/ days to that problem be solvedBusiness response
22/03/2024
Hello ******,
Reviewing your account there was a hold on it due to security reasons because you were travelling we saw purchases that were out of country we just wanted to confirm and make sure these were legitimate. Now, reviewing the account it looks like the hold has been removed and we added a travel notification so it will work during your trip. I hope this resolves and fixes your complaint.
Thank you,
David
Initial Complaint
01/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
PC closed my MasterCard after being a customer since 2020. I have never missed a payment and the balance was always paid in full. They gave no explanation, I have no access to the card history or statements for tax purposes. They refuse to provide a reason or do they return your calls.Business response
01/03/2024
Hello,
We are currently investigating the customer's Complaint and we will be reaching out to the customer once the investigation has concluded. He had filed a complaint and explained to the cardholder the reason of account closure due to our terms and condition section 4.1 in our cardholder agreement. Cardholder did not like the answer and requested to close the complaint so he could escalate it further and is now with Complaints Appeal Office.
Thank you,
David
Initial Complaint
21/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Feb 12th I received an email from Terrylin from PC Finanical Group stating that I did not qualify for their account protection plan because I "was unemployed, self-employed, retired' despite the fact that I had submitted documents stating I worked 40 hours a week for a marketing company. Furthermore I have additional work & am certainly not "unemployed, self employed, or retired". This comment by Terrylin is erroenous, ********** and is a ********** claim by PC Fianncial Group simply made in ******** unprofessional intent as a means of not to continue by their obligations in the contract that I signed. However, I signed the contract under the belief that such services - that I AM eligible for - would be provided. And thus PC Finanical Group BROKE their contract by ********** erroenous claims and thus I am not obligated to retain my side or obligation due to their ********** behaviors. .................................... Furthermore despite being told my card would be received in the mail within 7 to 10 business days I have not received it in the mail by Feb 16th. Given that PC Finanical Group can not do the basics of their contracted obligations and erronously stated I am not working who knows if their employees have even sent my card to the right address. If they have not - and again given their employees blatant ******** - someone may be in potentially ******* possession of my card due to PC Finanical group's ********.Business response
21/02/2024
We will reach out to the customer to address their concerns.Customer response
21/02/2024
Complaint: 21306108
I am rejecting this response because it is less than satisfactory
Sincerely,
******** ********Business response
28/02/2024
We will reach out to address customers concernsInitial Complaint
21/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
i paid this card off over a year ago and tore it up, i was being called everyday it was so stressful i got the money and paid it off, i do not even know where to find an account number, that is how DONE i have been with this bank, i DO NOT owe you guys a single cent, as a matter of fact i made sure to pay extra because i never want to deal with this company again. i have been noticing my credit score has been dormant for months, i contacted the credit breau and was informed it is my PC balance that is causung it, i was shocked, i logged into my PC account and noticed i have a $-9 balance for almost a year now thats has been draining my credit, i want to know what kind of legal action i can take in this situation?Business response
23/02/2024
We will reach out to assist.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
108 total complaints in the last 3 years.
34 complaints closed in the last 12 months.