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Find a Location

Newton Crypto has 1 locations, listed below.

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    Business ProfileforNewton Crypto

    Cryptocurrency Exchange

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    340 King St E, Toronto, ON M5A 1K8
    BBB File Opened:
    1/6/2021
    Additional Contact Information

    Email Addresses

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On July 3rd 2023 I sold my entire ******* investment on my Newton crypto account through the app which is connected to my personal bank account. I then sent the money directly to my bank account through the app and received an email stating it was successful. It has been 4 days and the money is not in either of my accounts (newton or bank). I have created 3 support tickets through the newton app and no one has contacted me. I have screen shots and emails to prove all of this.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike L

    1 star

    29/04/2024

    I deposit my BTCs to Newton few days ago, it took over 24 hours to be processed, it's way longer and quite abnormal behavior compared to those bigger exchanges, like *******, ***, ********, ****** etc. So I was thinking about if the deposit took that long, how about the withdrawal? Therefor I requested to withdraw exactly the same amount of BTCs that I deposited, then it's been over 48 hours so far, it's still the 'Pending' review status, in the meantime no one from Newton contacted me to tell me what's going on there. 2024-April-29 10:41 am => Finally I got the response from Newton, guess what? After hold my withdrawal BTCs for over 72 hours then Newton tell me my destination withdrawal address is "with connections to illegal *****, ***** and other **** related occurrences"? Oh great! *** ***** **** **** *** ****** ************ ***** ************ **** ******* ******  They also told that they will suspense my Newton account in 3 days and request me to trade all my remaining assets (crypto) to fiat (CAD) and then withdraw my entire fiat (CAD) balance to my bank account. If really like what Newton claimed, why shouldn't they frozen the money and report to police or RCMP? Why they will push me to use the money ** ************ ** ******* ****** ***** *** ***** **** ******* ************ to sell to Canadian dollar and then send to my local bank? ** ** ****** ***** ****** ** ****** ******* ********* ***** **** Since my previous deposit into Newton was Bitcoin, why did Newton force me to sell it for Canadian dollars on their exchange instead of directly returning the Bitcoin to my original wallet? Finally, under Newton's pressure, I had to sell the assets in my Newton's account. At the same time, Newton ********* earned $1,996.90 CAD commission from my '*******' account ** ***** *********** ** ******* ****** ***** *** ***** **** ******* ************* ***** *** *******

    Newton Crypto Response

    08/05/2024

    Hi ****, when signing up on the Newton platform you agree to our Terms of Use (TOU) and within this TOU we state that certain actions on the platform, such as facilitation of transactions related to illegal purposes, are a violation of our TOU. If our TOU is violated, we may ask that you convert any remaining crypto to fiat and withdraw the funds off the platform. Here is our TOU for more information: https://********************************************************* Thank you.

    Local BBB

    BBB Serving Central Ontario

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