ComplaintsforKijiji Canada Ltd

• Initial Complaint

  10/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I advertised on kijiji hoping similar to other plate forms where anyone can stop immediately advertising or paying for adds, but kijiji ******* 60 days cancellation fee to charge $2000 extra. 1. ****** ** *** 60 days termination clause it’s not initialed. Not highlighted My signature only on the first page, terms were not agreed or signed. Show me where I agreed to 60 days cancellation notice. ** *** ****** ** *** ********* ** ***** ********* ******** ** ******** ***** ** ***** ********* ** ********* ** *******

  Business response

  12/01/2023

  *****,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.
  
  Upon reviewing the details of this case, I understand that you've had an ongoing conversation with **** ******, our sales manager. I see that **** has shared a copy of the signed agreement with you and has carefully explained the terms in the agreement that specify the 60 days cancellation clause.
  
  If you have any further questions or concerns, **** has asked that you please contact him directly as the Sales team oversees the details of all business client agreements. His contact details are as follows:
  
  **** ******
  ***** ******* * ********* ****** ********************* ****** **************
  
  I sincerely appreciate your understanding.
  
  With kind regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a registered breeder through the ******** ****** **** and follow the ******** ****** ****s breeding ethics I also only sell registered puppies that are microchipped for identification and have a kennel permit through my county. I raise dogs to improve the breed and have invested a lot of time and effort and money into my breeding program all of my breed in stock is fully health, tested and up-to-date with all vaccines, and all of my puppies are sold on a contract that states if the owner is not able to care for the dog, the dog, it can be returned to me at any point in its life to avoid going to shelters, etc. kijiji has banned me stating it believes I am a puppy mill without any investigation. **** ** ********* *********** ** I have had my Kijiji account for 12 years and they just jumped to conclusions. **** ****** **** * ****** *** ** **** *** ****** **** ****** ********* ****** ****** **** ***** ************

  Business response

  10/01/2023

  *****,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be happy to assist you.
  
  After reviewing the situation carefully, I can see that you have had multiple conversations with our customer support team via both email and Live Chat. I'm glad to see that your Kijiji profile ***************** was ultimately reinstated after an internal review. I have confirmed with our security team that you should no longer have any issues accessing your account or posting/replying to ads. If this is not the case, please feel free to send an escalation message ** *********************** and our community relations team can assist you directly.    
  
  I would like to take this opportunity to sincerely apologize for the confusion and frustration that this situation caused. Originally, our security system automatically blocked your Kijiji profile after it flagged potentially suspicious activity. A follow-up investigation should have revealed that this security flag was inaccurate based on the circumstances. Instead, you were forced to contact our customer support team on multiple occasions over several days. This was an unacceptable customer experience and, on behalf of Kijiji, we vow to do better. This case will be carefully reviewed with our team for learning and training purposes.
  
  I deeply appreciate your continued membership on Kijiji and I wish you the very best moving forward!
  
  With kind regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have not been able to post any ads on Kijiji, nor login properly on the app. When I emailed customer support, I received one back saying my account was disabled due to a “severe breach of policies”. When I asked what policies or rules I had broken, no one responded. I sent another email, received the same answer with no proof of any rules broken, and no one would respond to any more emails. **** ** ************ ********* **** * ******* At least let me know what rules I have broken so I can defend myself, as I have not made or posted any wrong material.

  Business response

  16/01/2023

  ******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.
  
  After a careful review of the situation, it seems that our security filter blocked your Kijiji account back in early 2021. However, I see no evidence of past policy infringement and suspect that this was an error by our automated system. I have now fully reinstated the ********************** account. You should have no issues accessing your account or posting/reply to ads moving forward.    
  
  I would like to extend my sincere apologies for this oversight and any ensuing frustration as a result. We should have caught this error earlier on and taken steps to reinstate your access, especially when you submitted your Help Desk appeals back in December. Please rest assured that this case will be thoroughly reviewed with our customer support team for learning and training purposes.
  
  I deeply appreciate your patience and understanding and wish you the very best in 2023.
  
  With kind regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

  Customer response

  16/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  15/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I posted add for renting my Garage as Storage Ad ID ********** on Kijiji and paid 15$ because its not free and later on i found the app picked up itself the postal code where i was sitting as my location i requested them please correct my postal code as i am not getting response because its wrong postal code please correct it they are asking me to pay again for same add **** ** *** ***** there app should not have picked up location and they should help customer who paid for it correct postal code is ****** please ask them to help to correct my postal code please help

  Business response

  16/08/2022

  ******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. My name is Kent and I'm the community relations manager for Kijiji Canada. I would be glad to assist you today.
  
  I've taken the time to carefully review the circumstances of your situation. Unfortunately, as my colleague indicated in your other email support case (case ID ******************), we are unable to manually change the location or postal code of an ad once it's posted. This is because all map data and location suggestions are provided by the ****** **** platform.
  
  In an attempt to recreate the issue you encountered, I posted a test ad and included the same postal code (*** ***).
  
  *********************************************************
  
  As you can see, in my case, the system accepted the postal code when I entered it precisely as I created my listing. At this time, I ask that you please re-post your ad while entering the desired postal code and ensuring that the location field is previewing the address correctly. Please refrain from posting the ad until the location is being accurately reflected by ****** ****.
  
  As a gesture of courtesy, I have initiated a full refund for the original listing fee paid for ad #**********. The amount after taxes is $15.70. Depending on your financial institution, this refund should be processed within 5-10 business days.
  
  I do apologize for the inconvenience of having to re-post your listing. Should you have any further questions, please feel free to contact the Kijiji team through our regular channels:
  
  https://help.kijiji.ca/helpdesk/contact-us
  
  With kind regards,
  
  Kent S.
  
  Community Relations Manager

• Initial Complaint

  18/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I posted my old ****** for sale on Kijiji in April of 2021. My ****** was paid in full, unlocked, and ready to be sold. I attached accurate photos and description. I researched the price on **** to see what would be fair, and priced it based on completed listings on that platform. I posted my ad, and it was immediately deleted. I tried to repost it, thinking that it was some sort of glitch, and it disappeared again instantly. I reached out to Kijiji customer service via email and received the following response: "Hello **************, Thanks for reaching out to us! Upon review of your account, we've made the decision that we are not the appropriate advertisement platform for you personally or your business model. We do appreciate your understanding and cooperation. I deeply apologize for any inconvenience this has caused you and we thank you in advance for respecting our decision. Best regards, Lee, Kijiji Community Support" I was very confused, as I had not violated any rules and was a longtime, frequent Kijiji user of over a decade, with positive reviews. I reached out to customer service again via live chat, and each representative immediately disconnected upon pulling up my file. Upon repeated attempts, I finally managed to figure out what Kijiji felt I had done wrong. The customer service representative told me that my ****** was priced "too low to be real", before they also quickly disconnected and refused to discuss it any further or escalate it to a supervisor. I honestly couldn't believe it. My post was flagged by what is clearly a software algorithm and it lead to me being banned from the platform for life with no chance for reconsideration or appeal. I don't feel that I have done anything wrong. I would like to have access to buy and sell on Kijiji again as I prefer the platform above its competitors, and I feel as if I was a quality user that brought value to the platform. Thank you for your consideration.

  Business response

  10/08/2022

  Business Response /* (1000, 5, 2022/07/25) */ *******, Thank you for escalating your case through the Better Business Bureau complaint portal. My name is Kent and I'm the community relations manager for Kijiji Canada. After a careful review of your situation, I have now fully unblocked your Kijiji account (*********************). As you surmised, our filters initially flagged your account as a possible security risk based on select details (such as the listed price). However, upon closer inspection, there was no valid security reason or policy violation to justify a permanent suspension. On behalf of Kijiji, I would like to sincerely apologize for this error. Collectively, we did not properly assess your individual circumstances and, as a result, you were not able to use the Kijiji platform for a prolonged period of time. Please rest assured that we are taking every precaution to ensure that this type of situation does not reoccur. Thank you very much for your patience and understanding. I wish you the very best of luck in your future Kijiji activities! With kind regards, Kent S. Community Relations Manager

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They canceled my Kijiji account saying that multiple accounts had been set up through my computer/tablet/phone and we're not following Kijiji's policy . I only have one Kijiji account and I haven't posted anything on it in over a year and no one else in my household has a Kijiji Account. There is just the two over in the house and my husband can't even figure out how to watch ******* on his computer. There is some kind of error when I log onto my Kijiji account instead of a * showing up I get a * But then when I go to account information it changes to a * I have a copies of the emails they sent me. I only knew that they had canceled my account when I tried to post an ad and it wouldn't work so I contacted them

  Business response

  31/03/2022

  Business Response /* (1000, 5, 2022/03/09) */ ***** Thank you for escalating your case through the Better Business Bureau complaint portal. We have reviewed the details of your situation carefully. Recently, our security filter blocked your Kijiji account (********@******.com) after several email addresses - each advertising different dog breeds - were identified as being connected to your profile. Specifically, we detected the following accounts: ********@******.com ***********@*****.com ***************@*****.com As a security precaution, we suspended your account activity due to the alarming number of dog breeds being advertised through these respective email addresses. We identified the following breeds: Yorkshire Terrier (Yorkie) Miniature Poodle Standard Poodle Standard Goldendoodle Miniature Goldendoodle Irish Setter As each Kijiji user is only permitted to post a maximum of 3 concurrent dog breeds, there was concern of a commercial breeding operation. Our 'Pet Posting Policies' article can be found here: https://help.kijiji.ca/helpdesk/policies/pet-posting-policies In an existing email support case with one of our agents (ID ******************), you claim to only have the ********@******.com account. Are you able to comment on the above details? We appreciate your cooperation and look forward to hearing from you. Respectfully, Kent S. Community Relations Manager Consumer Response /* (3000, 7, 2022/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) ********@******.com is my only email address The following email addresses I am not affiliated with in any way: ************@*****.com ***************@*****.com I am a breeder of Yorkshire and yorkshire terrier hybrids, and in such have only posted ads regarding these. I am a small and ethical home based breeder with a website. *****************.ca. Please reactivate my account I have made no violations what so ever. My business is hurting and is in hold due to this unfortunate mistake. I look forward to your prompt response. Business Response /* (4000, 9, 2022/03/10) */ ***** Thank you for explaining your situation in more detail and offering this helpful context. In light of these circumstances, we have fully unblocked the ********@******.com account. You should now be able to post new ads without issue. As a courtesy, we have also reactivated your most recent listing (#**********) and have provided it with a complimentary Bump Up feature. The ad can be found here: ********************************************************* We sincerely apologize for the confusion and frustration as a result of this security trigger. We have adjusted our filters to ensure that your account will not be mistakenly flagged in the future. We deeply appreciate your patience and understanding and we wish you the very best moving forward. Warm regards, Kent S. Community Relations Manager Consumer Response /* (2000, 11, 2022/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  16/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Told that my ads are not right for the platform and that was all, even tho i 2 times edited ad and posted correctly within the confines of the parameters stated to me. Now they wont let me post or reply to any ads at all. A 13yr member, and NOTHING like this has ever happened before. No way to resolve or escalate matters to anyone. I did open another account as I did not know what happened, nor explained fully, and not to mention again, NO way to escalate issues other than a complete arbitrary decision without imput or questions to the member (me) So, here i am. Unbelievable, what company does this to long standing members?

  Business response

  28/02/2022

  Business Response /* (1000, 5, 2022/02/17) */ ******, Thank you for escalating your case through the Better Business Bureau complaint portal. On behalf of Kijiji, I would like to formally apologize for the confusing and frustrating situation that you experienced. Not only was your Kijiji account prematurely banned for a minor policy infraction, but you were originally (and mistakenly) informed that you were no longer welcome on the platform. It then took days until your eventual conversation with Stephanie (via case ID 5003rXXXXXSYZrYAAX) to finally clarify and resolve the matter. From the very beginning, our focus should have been on constructive education rather than automatic penalization. Rest assured that this case has been reviewed with our customer support team for training and learning purposes. As you have agreed to abide by our policies moving forward, I have gone ahead and fully reinstated your Kijiji access. You should now be able to post new ads without issue, including the preview of the listing that you intend to post next. While Stephanie remains available to assist you in your separate conversation with her, should you ever need to escalate a particularly sensitive case again, you are welcome to email our community outreach team directly at *************@******.ca. Once again, I sincerely apologize for the negative experience. Thank you for your ongoing patience and willingness to work towards a meaningful solution. With kind regards, Kent S. Community Relations Manager

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Dear BBB, First I request help to get my account to be active as this way I post my adds to get daily job and pay my bills I made a mistake posting the adds a week ago and I was blocked I create a new account to be able to paid the fee and the keep blocking me there is no response from customer service the just close the chat *********************  the said send a request to be escalate the still have my account blocked  as I was not aware of a fee untill the add keep getting off  was no intention to brake rules and regulations I will paid fee I really need to post my add this was very helpful for the number of years as you could see I register for 10 years using Kijiji  from there I got calls to proceede with daily job ***************************************************** it wasn't my intention to brake the rules and policy's most time when I received the email that the add was deleted  I was driving so did not read properly . Futher I will aprecciate all the help to get my account activated and will be compromised to not make mistake on the categories and also will paid the listing fee.  Please consider to guide me how to post correctly. Thanks in advance, ***** *******

  Business response

  22/03/2022

  Business Response /* (1000, 7, 2022/03/11) */ *****, Thank you for escalating your case through the Better Business Bureau complaint portal. As our customer support team has communicated to you in previous interactions, your Kijiji profile was blocked for posting duplicate ads for your junk/scrap removal services in inappropriate categories. As you know, any listing advertising a junk/scrap removal service must only be placed in the following 'Cars & Vehicles' category: Cars & Vehicles > Automotive Services > Towing & Scrap Removal Additionally, the same type of service cannot be spammed across various other categories or via other email accounts. This is to avoid inundating the Kijiji platform with redundant or repetitive content. Lastly, a listing fee is required for each new ad in the 'Towing & Scrap Removal' category. This fee is valid for 31 days. Given your longstanding history with Kijiji, we are prepared to reinstate the ************@*****.com account one last time. Before doing so, however, you must agree to abide by the above posting conditions. You must also commit to using only ONE account for your junk/scrap removal services moving forward. Continued policy infractions will result in a permanent ban from the platform. We look forward to hearing from you. Thank you for your understanding and cooperation. With kind regards, Kent S. Community Relations Manager

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My account (**************@*****.com) was banned, and now I have no ability to post. I have tried creating other accounts (in case it was just a 1 account ban), but they all eventually get banned. I have tried contacting Kijiji a few times and each time the online chat gets ended with little to no response. I also sent an email and received no response at all. I believe I was banned for posting more than 3 different breeds of dogs. I will admit that I violated these policies. However, this was not done intentionally or with a bad intention. After my account was no longer working, I read Kijiji's pet posting policies and realized that I was in violation.(I realize now that this should have been done before posting) We have a small family-owned and operated kennel with all the proper registrations and raise Cockapoos, Goldendoodles, and Bernedoodle puppies. The other breeds that I had listed were as a favour for a family member with family dogs that had puppies and they asked if I would be willing to sell them as they were not accustomed selling on Kijiji and didn't have Kijiji accounts. In hindsight, I realize now I should have declined and asked them to set up their own personal accounts. All I am asking is that I be given another chance to prove that I can follow the policies and guidelines now that I know where I went wrong. I am willing to be informed about my violations and to abide by all the Kijiji policies in the future if I am given another chance.

  Business response

  16/02/2022

  Business Response /* (1000, 5, 2022/02/09) */ *****, Thank you for escalating your case through the Better Business Bureau complaint portal. Unfortunately, after a careful review of your situation, we will not be reinstating your Kijiji profile access. We have observed the advertising of multiple dog breeds across several email accounts, including: German Shepherd/Border Collie (Shollie) Golden Retriever Bernedoodle Cockapoo Goldendoodle Irrespective of your posting intentions - and whether or not you were advertising breeds on behalf of a family member - the account activities suggest breeding at a commercial level. As you know, dog breeders are permitted to post a maximum of three breeds only on Kijiji (including mixed breeds). Additionally, any pet(s) being advertised must be owned by the individual rehoming the pet. These policies are stipulated clearly in our Help section: https://help.kijiji.ca/helpdesk/policies/pet-posting-policies (Pet Posting Policies) Lastly, one of your previous ads (#XXXXXXXXXX) was modified to promote one breed and then an entirely new one. In this particular instance, the listing originally mentioned mini Cockapoo puppies before it was edited to Goldendoodle puppies. This practice is expressly prohibited as each ad must only advertise one unique breed with its own listing fee. For these reasons, your Kijiji profile will remain banned indefinitely. We appreciate your understanding and cooperation in this matter. Respectfully, Kent S. Community Relations Manager Consumer Response /* (3000, 7, 2022/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned previously, I was NOT aware of the pet posting policies. While I was trying to figure out why my account had been banned, I found the pet posting policies and realized my mistakes. I never received an email from Kijiji explaining why my account was banned or given a warning that I was in violation. Had I been informed by a quick email that I was in violation, I would gladly have deleted the ads that were not for myself and at that point would have realized that there are pet posting policies and taken the time to review them. The Cockapoo, Goldendoodle, and Bernedoodle puppies were my own. All I am asking is that I be given a second chance now that I have reviewed the pet posting policy and understand the mistakes that I made. Business Response /* (4000, 9, 2022/02/15) */ Hello again, *****. I appreciate your intentions to follow Kijiji policies moving forward. In the case of minor policy infractions, we do focus on education and often grant users additional opportunities to post successfully. As it concerns more egregious policy violations, however, we take decisive action (such as blocking accounts) to ensure the continued safety of our online community. Regrettably, given the serious nature of this particular case - posting an alarming level of dog breeds - we will not be reinstating your Kijiji profile access. I understand that this decision may be upsetting, but I hope that you can appreciate our position in this matter. We must always place the safety of our community - and the welfare of animals - at the forefront of everything we do. Respectfully, Kent S. Community Relations Manager

• Initial Complaint

  04/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Date: 2/2/2022 Free ad. Kijiji committed to display my ad when completed and posted. The dispute is that the ad was removed and account blocked for a reason which was not stated in Kijiji policies. Dispute details: "Australian Shepherd Puppies * READY SOON *" (Ad ID #1604040776) was removed by KIJIJI. It was placed in "Small animals for rehoming" sub category under "Pets" category. "Kijiji policies on pet ads" does not state that puppy ads must be only under "Dogs and puppies for rehoming" category which was used as a reason by Kijiji for ad removal. Kijiji account was also blocked from advertising for the same reason. We now know that Kijiji does not like puppy ads in other pet categories and will respect Kijiji wishes and now wish to have the account reactivated for advertising puppies in "Dogs and puppies for rehoming section" only. It is not easy for us to know Kijiji wishes if they are not clearly stated in the Kijiji advertising policies. We would have relocated the ad to proper category if so advised by Kijiji instead of removing it and blocking the account. I contacted Kijiji by chat line 2 times without a chance to explain reasons for the incident and was both times abruptly hang up.

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/02/07) */ *****, Thank you for escalating your case through the Better Business Bureau complaint portal. After a careful review of your situation, your Kijiji access was restricted after it was discovered that you were using multiple email accounts to advertise Australian Shepherd puppies and Bengal/Siberian kittens. Specifically, for the advertising of the Australian Shepherd puppies, you were using the following email accounts: ********@********.com *********@********.com ****@*************.com ********@****.ca ****@********.com For the advertising of the Bengal/Siberian mix kittens, you were using the following email accounts: ******@****.ca ********@********.com ********@****.ca ****@********.com Given your lengthy posting history with Kijiji, we are prepared to reinstate your access with the condition that you agree to only use ONE email address for your Australian Shepherd puppies and ONE email address for your Bengal/Siberian kittens (for a total of two Kijiji accounts). The practice of ad duplication is expressly prohibited in our posting policies: https://help.kijiji.ca/helpdesk/policies/posting-policies (Posting Policies) https://help.kijiji.ca/helpdesk/policies/posting-duplicate-ads (Posting Duplicate Ads) Additionally, as you mentioned, all dog/puppy ads must be placed in the proper category of 'Pets > Dogs & Puppies for Rehoming'. This is primarily due to the listing fee requirement as stipulated in the following Help article: https://help.kijiji.ca/helpdesk/policies/pet-posting-fee (Pet Listing Fee) We appreciate your understanding and cooperation, *****, and we look forward to hearing from you. Kind regards, Kent S. Community Relations Manager Consumer Response /* (3000, 7, 2022/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kent, Thank you for a timely response and understanding. Sorry we got carried away having so many puppies at the same time (3 litters and 25 puppies, which is very coincidental). We appreciate your offer and are willing to try to follow Kijiji policies, which are dynamic but reasonable. There are a few points that we would like Kijiji to clarify: First, duplicate (=identical) adds: we never used duplicate ads but often multiple ads. When one has 25 puppies from 3 sets of parents and most puppies have DIFFERENT PRICE, they look different (colour, sex, confirmation and personality). All puppies are sold based on price and pictures and Kijiji has only one price for each ad and only 10 pictures which makes it very misleading to the potential customers to try to squeeze all puppies into one ad. Even in one litter there can be 4 distinctive types, Blue merle, red merle, red tri and black tri and up to 13 puppies. Since puppies sell by pictures and ideally 2 pic per puppy would be minimum to show a puppy, it would be ideal to allow at least 2 different ads per litter, as long they have different pictures and puppies. We are also active buyers on Kijiji and often see actual duplicate ads and even triplicate, as I saw one yesterday (it was actually a top ad for one last puppy) when I received your response. I was surprised to see it knowing that even multiple ads for different puppies are not allowed. Second, multiple e-mails (Kijiji accounts). We used different e-mails for easier customer management. It is like banks and credit card companies do not mind many accounts, they actually encourage it. We have also advertised rental, farm produce, farm machinery, recreational equipment, hunting, truck etc on Kijiji and would like to keep them in separate e-mails to not confuse the sensitive puppy buyers and other customers with ads that are not to their liking. This by no means confuses or misleads Kijiji customers, on the contrary it keeps their focus on what they are looking for. So we would like Kijiji to allow different e-mails for very different categories if possible. The above applies to cats as well. My wife advertised 6 different cat litters of very different ages and 2 breeds and their crosses all at the same time. One ad just would not do it. Different accounts were used to simplify monitoring of the responses and to make decision making easier for the buyers. These are just to clarify the need for multiple ads and multiple e-mails. If Kijiji would allow them it would be great and give better buyer experience. If not now then maybe sometime in the future Kijiji will broaden the advertisers options for speedier sales. I thank you Kent for getting back to me so quickly and trust you will make decisions that are in the best interest of Kijiji, their advertisers and buyers. Kind regards ***** ******** Long-time Kijiji advertiser and buyer Business Response /* (4000, 10, 2022/02/15) */ Hello again, *****. I sincerely appreciate your transparency and willingness to work together constructively. To address your first point, you are correct in that ads for different puppies - listed at varying prices and with unique pictures - are certainly permissible. Originally, I believe the issue was that our security filters detected ads that appeared to be overly similar, and so these listings were identified as possible duplicates. Moving forward, my recommendation would be that you make each ad for every puppy type or litter as distinctive as possible. So long as the titles and descriptions are especially unique, our system should not generate any duplication errors. I would also advise that you not advertise the same puppy breed with more than one email account. Each specific breed should use a single email address to avoid further security concerns. For your second point, once again, your assessment is correct. Kijiji users are absolutely allowed to have multiple email accounts for different purposes provided the same types of ads are not duplicated across various email addresses. In the case of your cats, you may advertise each distinct breed with a separate account. As always, each individual listing should be as unique as possible to reduce duplication detection. Your Kijiji accounts have been reinstated in good faith. Please take care to abide by the recommendations stated above as well as all Kijiji policies in general. Thank you for your patience and understanding. With kind regards, Kent S. Community Relations Manager Consumer Response /* (2000, 12, 2022/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB for your efforts for a successful solution to this matter. Thank you Kent S. for your professional handling of this matter to a mutually acceptable and beneficial solution. thank you both ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩