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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
15/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent this company my ****** ** *** *** because they offered to pay me $756 for it. The quote ID is ************. I mailed it on 10/24 and it arrived on 10/27 per **** tracking number ********************** with the provided label the emailed me. On their site it says, “it takes 3-4 business days from the moment you ship your phone to get your payment”. I mailed it on 10/24/23 and today is 11/15/23 and I have not received payment. I contacted them on 11/9/23 and they responded basically saying they are behind and my payment is to be released on 11/13/23. I then wrote them back on 11/14/23 to tell them I did not get paid and they responded that they will check on it. It has been 24 hours and I have not heard anything. I have messaged again and am awaiting reply. This company has my ****** and has not paid me. Please help.Business response
22/11/2023
To whome it may concern,
We've confirmed the payment was sent via ***** payment on time. Please let us know if you did not receive it so we can investigate :)
Thanks for reaching out and never hesitate to give us a call or email *******@**********.com with any questions.Kindly,
*** **
Customer response
23/11/2023
Complaint: ********
I am rejecting this response because: you stated the ***** payment was sent on time. That is not true. For one reason this is from your website: “It takes 3-4 business days from the moment you ship your phone to get your payment.” It took over 3 weeks to receive payment and that’s after multiple requests and filing a complaint. Secondly, you sent the first payment to the wrong *****. So I do not accept that you sent the payment on time. I have received payment after over 3 weeks since shipping. That is not on time.
Sincerely,
****** *****Initial Complaint
08/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 13, 2023, I requested a quote to sell my **** ****. Once the quote was received I oped to send my sell my **** and requested the label to send in the **** and receive my payment by *****. The website states it will send payment 2 days after receiving the item. The **** was received on 5/19/23 at @1:28pm. No payment has been received yet and I have tried to reach out 2 times. Once on 5/31/23 via their online form and again on 6/2/23 to [email protected] with no response and no payment. I would like to know when I will be receiving payment or when they will be returning my ****.Business response
23/06/2023
Hey there,
We checked and it looks like your payment whent out. Can you please let us know if you double checked your account. Payment was sent via *****.
Initial Complaint
15/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Unlike promises on the website payments do no happen within 2 days - device in their office for a week without anyone completing inspection. When asking for device to be shipped back it has not been done in a timeous manner. Courier delivers to their office everyday, and shipping labels are created instantly when sending in device, there should be no delays in shipping back to customers.Customer response
16/02/2023
Lucie G. from Gizmogrind was able to address my concerns yesterday so I don't think we need to pursue this any further!
I appreciate your help
******* *** *** **********Initial Complaint
20/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Submitted trade in request and delivered phone per instructions. Radio silence from this ********** company since. No response, no money, no phone. Thanks.Business response
24/02/2023
To whom it may concern,
Thanks for reaching out about your concern with this order. Rest assured we’re always ready and eager to resolve any issues you may have.
It seems this order was paid for in a timely manner and you may have missed our correspondence and email confirming your payment :)
I’m glad we were able to resolve this for you and please never hesitate to reach out with any questions or concerns, we are here to help.
Payment confirmations details below for Reference:
Confirmation Number: **** Date and Time: 11 Jan 2023 at 16:51:43 EST To: Name ****** ******* Registered Name ****** ******* Email Address: **************@*****.com Notify By: Email Amount is here: $ 143.00
Kind regards,
Gizmogrind customer love teamInitial Complaint
31/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Sent a watch in a week ago - they claim they pay within 2 days of receiving never got anything or answers from them. They literally got it last Saturday and yet today another Saturday after and they don't even respond to their online send a message through their chat. I literally said if they can't look at the watch then they can send it back on their dime with the wristband and charger the way I sent it in. They take your watch and then ignore you. ****************************Business response
02/09/2022
Business Response /* (1000, 5, 2022/09/01) */ Contact Name and Title: Ahmed B. CEO Contact Phone: XXXXXXXXXX Contact Email: *****@**********.com Hi ******, Firstly, I deeply apologize for any delay in getting your payment out to you. Your payment has been sent out now. I would like to introduce myself. I'm the Founder at GizmoGrind and I want to assure you this is not the typical experience our customers have. We work tirelessly to get every GizmoGrind order out as soon as possible, however, in Canada, we recently had a massive outage of one of the largest cellular providers, Rogers Wireless. Because of this, we had an unprecedented volume of orders and this has affected our speed of payment. The main reason for the delay is we are having a difficult time finding enough qualified staff to join our team to assist with the added volume. We are getting closer to solving these issues and were starting to see things get back to normal now. Bottom line, you trusted us with your business and we should have been better.I apologize again, and I assure you we are doing everything to make it right. Please feel free to message me anytime or you can even call me directly on my cell phone for any questions or concerns, I'll answer 24/7 even in the middle of the night. Kindly, ***** Consumer Response /* (2000, 7, 2022/09/02) */ Can you close this complaint - the company just paid me the money they owed plus bonus thanks ****** *******
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Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.