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ComplaintsforFundThrough Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
20/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a happy customer of ******** for 2+ years. ******** is an invoice factoring business. I received a email one morning that Funsthrough has taken over all of *********** factoring business with no warning or explanation. My account has been taken over and all of my pending business has been put on hold for over a month. They have been receiving payments on behalf of my business for over a month now and have not forwarded them to me still. They are currently holding over $20K of invoice payments since and have only replied to one of the 20+ emails I have sent. That response was "please bear with us during this transition time". They do not answer emails or calls to anyone in the company. The chat feature has a "19 hour wait time", which then concludes with you will receive a call shortly (which never comes). I am desperately trying to reach anyone to tell me why my funds can not be given to me. They also took over our *** lien and will not respond to my requests to terminate our deal. I have no other option for my business because I need that lien terminated in order to use another partner.Business response
01/04/2022
Business Response /* (1000, 5, 2022/02/17) */ Contact Name and Title: Chris B., Director Contact Phone: XXXXXXXXXX Contact Email: ********************** The primary issue that led to this complaint was an incorrect email address on file. Due to this issue, the client was not informed of the transition from ******** to FundThrough. Furthermore, this led to issues with FundThrough being unable to contact the client when payments came in, and when we needed additional information. Once we spoke to the client we quickly recognized the issue and assigned a dedicated Account Manager to address the client's needs moving forward. The communication gap was filled, and we were able to get back on the right track. We greatly appreciate the client's understanding and cooperation during this time, as his feedback helped us quickly diagnose and solve the issues at hand.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.