Business ProfileforEuropean Flooring Group

Memories of My Beautiful Flooring - I am very sad to be writing this review of Khayeri/European Flooring. Four years ago, I replaced the laminate flooring in my condo with ******** ** **** (luxury vinyl). It was installed in the fall of 2020. The floor did indeed look lovely. At first. After less than a year, the joins in several areas started lifting. I am not talking about movement but actual lifting and plank damage. I called Dean (Wasam, the original salesperson had moved on). Dean and Kerwin made a site visit and claimed never to have seen this issue before. The fault lay with my installer. Their click system was infallible if installed properly. They agreed to assume some of the costs and, after spending several thousand dollars more, about 40% of my flooring was replaced by a certified Khayeri/European Flooring installer. I was assured that my problems would be over. It worked. For a year. Again, I called and Kerwin visited again. He used a bottle of glue and made some improvements but the damage to planks is permanent. The floor is no longer beautiful and never will be. Inga (Dean’s replacement) explained that the problem was low humidity. I got a long explanation about how to use humidifiers and dehumidifiers and was reminded of the terms of the lifetime warranty. If I want the floor repaired, I’ll have to pay. Again. By the way, I have owned two houses and this condo for 12 years before I purchased this flooring and have never had a problem with flooring before. ******** ******. Problems after a few months? Call the company immediately and maybe Kerwin can glue things down before there is too much damage. Good luck. Me? I am not prepared to pay a few thousand dollars for repairs every other year, so I am now saving that money to buy a better floor **** * ****** *******. **** *