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          Additional Information

          Not BBB accredited

          Green Savings Group

          View full profile

          This is a multi-location business.

          Find a Location

          Green Savings Group has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Green Savings Group

              5700 - 100 King St W Toronto, ON M5X 1C7

            • Green Savings Group

              null Ottawa, ON K1N 7E5

            • Green Savings Group

              107 - 90 Eglinton Ave W Toronto, ON M4R 1A2

            • Green Savings Group

              8000 - 120 Eglinton Ave E Toronto, ON M4P 1A6

            • Green Savings Group

              15 - 50 West Wilmot St Richmond Hill, ON L4B 1M5

            Location of This Business
            5700 - 100 King St W, Toronto, ON M5X 1C7
            BBB File Opened:
            28/1/2019
            Business Incorporated:
            4/9/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 000309382 for this business, issued by Technical Standards and Safety Authority

            These agencies may include:

            Technical Standards and Safety Authority

            345 Carlingview Dr

            Etobicoke ON M9W 6

            877-6828772

            https://tssa.org

            Type of Entity:
            Corporation
            Alternate Business Name
            • Ontario Green Savings
            • Greensaving Group Inc
            • 10392197 Canada Corp
            Hours of Operation

            Primary

            M:
            8:30 AM - 10:00 PM
            T:
            8:30 AM - 10:00 PM
            W:
            8:30 AM - 10:00 PM
            Th:
            8:30 AM - 10:00 PM
            F:
            8:30 AM - 10:00 PM
            Sa:
            10:00 AM - 9:00 PM
            Su:
            10:00 AM - 9:00 PM
            Contact Information

            Principal

            • Andrea Samad, Customer Service Manager

            Customer Contact

            • Erica Fisher, Director of Operations
            • Andrea Samad, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Additional Business Information
            Additional Info
            BBB files indicate that this business has a pattern of complaints regarding sales practice issues. Consumers have alleged that the business misleads them about rebates and savings that are available once they sign a contract. Additionally, once consumers have signed a contract, the salesperson cannot be easily contacted, often being on vacation or sick, and by the time they are available the 10 days to cancel the contract has expired. While the business' website outlines that they will not show up at a consumer's home unless they fill out an online form, many consumers have had Ontario Green Savings representatives contact them spontaneously, which is prohibited by Ontario Bill 59. On February 5, 2020, the business provided the following response to BBB:

            "In 2019 we received an overwhelming 35,000 applicants through our online advertising efforts. We try to respond to applicants as quickly as we can but some may take longer than expected. We keep records of the consumer initiated communications for the purpose of compliance. Regards cancellation request we encourage consumers to email or contact our office. If consumers have issues reaching our consultants we always formulate a solution to satisfy the client."
            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Ministry of Public and Business Service Delivery vs. Ontario Green Savings
            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven:

            On October 14, 2021, The Ministry of Government and Consumer Services filed charges against the previous Director of Ontario Green Savings, George Elias Nehme. Charges filed allege the business is in violation of the Consumer Protection Act, 2002.

            Charges laid were as follows:

            Consumer Protection Act, 2002, CPA 2002 - Fail to take reasonable care as director, 19 charges on 2021-10-14
            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Ministry of Public and Business Service Delivery vs. Ontario Green Savings
            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven:

            On October 14, 2021, The Ministry of Government and Consumer Services filed charges against 10392197 Canada Corp o/a Ontario Green Savings. Charges filed allege the business is in violation of the Consumer Protection Act, 2002.

            Charges laid were as follows:

            Consumer Protection Act, 2002, CPA 2002 - Unfair Practice - False Misleading, 7 charges on 2021-10-14

            Consumer Protection Act, 2002, CPA 2002 - Direct Agr - Fail to Deliver Valid Contract, 7 charges on 2021-10-14

            Consumer Protection Act, 2002, CPA 2002 - Fail to Refund, 5 charges on 2021-10-14

            Contact Information

            5700 - 100 King St W

            Toronto, ON M5X 1C7

            Get Directions
            Visit Website
            (866) 899-9917

            Business hours

            8:30 AM - 10:00 PM
            Business Hours
            8:30 AM - 10:00 PM
            8:30 AM - 10:00 PM
            8:30 AM - 10:00 PM
            8:30 AM - 10:00 PM
            8:30 AM - 10:00 PM
            10:00 AM - 9:00 PM
            10:00 AM - 9:00 PM

            Accreditation

            This business is not BBB Accredited

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.