ComplaintsforVaricocele Healing
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had placed an order ************) on vericocele healing.com on 27th June of a pack of 4 briefs priced at USD 112. I received an email on 28th June that my order was shipped and latest delivery date was 3rd July but no docket / shipment / AWB information was provided. I have not received the package till 6th July. I have been sending follow-up emails for the tracking information and called customer support but keep getting transferred to voicemail. I would like a refund as I'm not available at the mentioned address from 7th July onward. I feel cheated and frustrated given that no shipment information was shared and emails & phone calls go unanswered.Initial Complaint
12/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order never shipped since my January payment (delivery was promised within 2weeks). I requested a refund from them continuously starting 3 months ago and no refund was completed despite several attempts.Initial Complaint
24/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Payed $276 pulled from my account Oct 4. I did not receive confirmation, tracking nor the product. Several attempts to find out the whereabouts of the product and no responseBusiness response
29/08/2022
Business Response /* (1000, 16, 2022/06/17) */ *********************** This order was shipped by Canada Post Oct. 28, 2021... and Delivered to Gloria on Nov. 10, 2021. ****************************************************************************************************************Initial Complaint
24/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a two pack pair of ********** from VaricoceleHealing.com / ************** for $79 on 8/21/21. This underwear is meant to help with the medical condition of Varicocele. The company website advertises the exceptional quality and offers a 90 day money back guarantee. The briefs were received on 8/30/21. After two times wearing the product, the stitching came apart. I emailed the company and provided a picture. I received a response from a support specialist indicating that this is a known manufacturing issue and shouldn't be a problem for you. After indicating that it is a problem that they are falling apart and the open stitching is uncomfortable, I asked for a return for refund. I continued to send several emails and a phone call over several weeks. I have not received any response from the company in regards to refunding me for their faulty merchandise.Business response
04/11/2021
Business Response /* (1000, 10, 2021/10/27) */ I'll go ahead and process a refund for you. I apologize for the delay to getting to your case. We're under-staffed at the moment. Thanks again for your patience. Your refund should reflect on your account in 2-5 business days. Consumer Response /* (2000, 12, 2021/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund has been issued
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Customer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.