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ComplaintsforLaird & Son Heating & Air Conditioning
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Complaint Details
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Initial Complaint
22/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
June 19/23 Had booked an appt for service to a heat pump. Technician arrived, immediately informed me that they did not deal with ****** heat pumps, offered to deep clean it for $500 plus, but not service it. Laird is listed as a ****** dealer. Technician was here for 3 - 4 minutes. I was charged for a service call and sent an invoice for $179.67. I called Laird, related my experience, and said that I would not pay since no service had been provided. Today, I have received a notice from *** ****** collection agency telling me to remit the above amount I have been using Laird for years as the service provider for my furnace.Business response
22/08/2023
Laird & Son is in fact the oldest independant ****** dealer in Canada . We do charge a fee for a diagnostic for a repair and then provide a quote . This fee of course includes all travelling time .
As a gesture of goodwill we will be reversing this fee for the customer .
Regards
Neil L.
Customer response
22/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.