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          Chelsea Hotel Toronto has 1 locations, listed below.

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            Business ProfileChelsea Hotel Toronto

            Hotels

            Contact Information

            33 Gerrard St W

            Toronto, ON M5G 1Z4

            Get Directions
            Visit Website
            (416) 595-1975

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            33 Gerrard St W, Toronto, ON M5G 1Z4
            BBB File Opened:
            3/4/2006
            Years in Business:
            49
            Business Started:
            1/1/1975
            Alternate Business Name
            • Great Eagle Hotels (Canada) Ltd
            Contact Information

            Principal

            • Mr. Josef Ebner, RVP - Canada & Managing Director

            Customer Contact

            • Mr. Josef Ebner, RVP - Canada & Managing Director
            • Mr. Mahen Amarasingham, Director Of Finance
            • Mr. Robert Housez, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            26/09/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            -9/15/22-9/18/22 -$1386.16 USD -A 'Deluxe' stay in the Chelsea Hotel -The Hotel put us up in a room with completely torn up wallpaper and a room much smaller than what was advertised/expected. They moved us to a "VIP" room with a highly alarming tobacco smell (in a non smoking room), which triggered my fiance's asthma. The bathtub also was completely clogged and did not drain even overnight. They said they "fixed it" when in reality cheap cologne was sprayed in the bathroom (did not test the shower again). Finally, they put us in a room we had to settle on as we were out of the country, that did not have a functional HVAC unit. We did not want to spend our entire vacation (or my proposal plan) complaining at the front desk, where numerous customers were already complaining about similar issues and demanding refunds. They told guests if they booked through a third party service they would have to contact them for a refund. Our service told us this was not the case, and the hotel had to take action on this. -All they have done is sent us a generic apology after we complained to *******.com's customer service
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mari K

            08/05/2024

            No ability to control room temperature. ******* **** * *** ** ******** **** *********** ******* **** ************ ** ******* ******* ********* *** *** *********** *** ********** **********. My room was 17C. * **** * ********* ***** **** **** *** *** *** ** ** ***** ** ***** ************ *** ******* ****** ** ******* *** ******* ** ********* ******* a heated down vest and a very warm down coat with fur collar. I had to keep these on while in my hotel room, then go to a store to get a heating pad to stay warm in my room. When I mentioned to the front desk that I wasn’t able to turn up my thermostat, they replied “the temperature is controlled centrally, and it’s nice outside, so we turn it down”. Meanwhile, the lobby, restaurants, main floor were all warm. I also mentioned to the front desk that I had no hot water in either my shower or sink. I was told “sorry”. Balconies do not seem to be neither the domain of room cleaning or maintenance: covered in pigeon feces. Paid $250 for this. Won’t be staying again * **** ** ******* ** ******* * ****** ** ******
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Ontario

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