![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTribe Technologies Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
27/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a "lifetime deal" via *******.***. The deal was very clear that it would include all future upgrades. The CEO wrote to me via ******** over half a year ago, "We are going to honor what we've promised on ******* for all ********* who have supported us in the early days."...however, they have gone radio silent and they have not honored their deal and/or are stalling on it. The deal promised all future upgrades and Tribe 2.0 is out for over half a year and no upgrades. Furthermore, our tribe.so platform suffers from internet downtime several times a week and I have emailed them (Dan) and they don't bother responding to this either.Business response
30/03/2022
Business Response /* (1000, 7, 2022/02/28) */ We have received the request and reached out to the client directly to settle the case. Consumer Response /* (2000, 10, 2022/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The founder of Tribe stepped up and demonstrated great integrity and leadership. We are grateful to them and glad we were able to reach the decision makers. We fully support Tribe. Thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.