Business ProfileforTD General Insurance Company

I was a customer with TD insurance for our home. I received a letter (via email) on February 20, 2024 that our insurance was going to be renewing on April 01, 2024 and our premiums were going up again. So, I logged into their “my insurance” portal on February 22, 2024 and chatted with an agent and asked her why my premiums were rising again when I have never made a claim. She said it was due to the cost of living going up. So I told her that I would not be renewing with them since the premiums were double what we agreed on when I signed with them. She said to let her see if she could reduce it. She was able to shave $3.00 off. I told her that wasn’t good enough and I no longer wished to use them and to not renew my contract. The other day April 16, 2024 I received a letter in the mail stating that they were unable to take money out of our bank for their premiums. So I called them. Unfortunately I wasn’t able to speak with a human since their phone service was impossible to get customer service. So I chatted with a fellow and told him that they shouldn’t be trying to take money out of our bank account, since we didn’t renew with them. He said our policy renewed on April 01, 2024 and if I wanted to cancel it I would be charged fees for doing so. I said “I don’t need to cancel it, since I informed you in February that we would not be renewing with them ***** **** **** **** ***** *** *******. Now the keep ********* me about me having to write letters and signing papers to cancel our policy. I keep telling them that the policy is their error, since I didn’t renew it.