Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kala Therapy Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kala Therapy Inc

      111 - 55 Regent Park Blvd Toronto, ON M5A 0C2

    • Kala Therapy Inc

      101 Brisbane Rd North York, ON M3J 2K3

    • Kala Therapy Inc

      16 Yonge St Toronto, ON M5E 2A1

    Business ProfileforKala Therapy Inc

    Lighting Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Kala Therapy Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kala Therapy Inc

        111 - 55 Regent Park Blvd Toronto, ON M5A 0C2

      • Kala Therapy Inc

        101 Brisbane Rd North York, ON M3J 2K3

      • Kala Therapy Inc

        16 Yonge St Toronto, ON M5E 2A1

      Location of This Business
      111 - 55 Regent Park Blvd, Toronto, ON M5A 0C2
      BBB File Opened:
      10/1/2022
      Years in Business:
      3
      Business Started:
      3/2/2021
      Business Incorporated:
      3/2/2021
      Type of Entity:
      Corporation
      Business Management
      • Cam Stajer, Co-Founder
      • Landon Schiller, Co-Founder
      Contact Information

      Principal

      • Cam Stajer, Co-Founder

      Customer Contact

      • Cam Stajer, Co-Founder
      • Landon Schiller, Co-Founder
      Additional Contact Information

      Email Addresses

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      15/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      You can see all the details ** *** ******** ****** in their website, Kala light states that they will give the customer their money back GUARANTEED if they are not happy with their purchase: https://********************************** I reached out via email and via their chat in the website and provided them proof that my light wasn't charging and was defective and it took EVERYTHING for them to finally let me send them the light back and ask for a refund. they said they would give me a refund after they receive the light. They received it and still won't respond to my email and tell me my money's on the way. I am worried I'll never get my money back... I have a video that shows the light isn't working *** ** ******* **** ** ****** ** *** ******** *****. I still have the email correspondence if you need to see it at some point. I always talk to different agents too which doesn't get my case resolved because they always start from the beginning, saying they didn't know and will send that info to another team but they keep saying that every time I reach out!! I just want my money back...
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pasquale L

      4 stars

      14/12/2023

      It's been about two months since I bought the elite panel. I'm a fairly healthy person so I didn't notice any drastic changes, however my physical energy is quite even through out the day and even though I get mentally tired, my body doesn't run out of energy quickly. I notice recuperation time from exercise is quicker and I don't feel sore for long. ** ****** ***** ** *** ** *** * *** ****** ** *** *** ***** **** *** **** *** ***** ********* *** **** ************ So the equipment works. I was worried at the beginning when my package wasn't arriving *** **** * **** *** *** *** ***** ***** ********* *** **** *** **** ****** **** **** ******** ** * *** **** * *** ******* *** ***** *** ******* * ***** **. The contact information is absolutely minimal. I'm sure they are saving overhead costs, *** ** **** ** *** ********* ** ******** ******* ******** So I just asked nicely and notified them what was happening and a few days later it arrived. Whatever is going on with that area of business I hope it gets better. I'm never worried about receiving things late, just as long as I have an idea of what to expect it and that it works. The remote I never use, but it would be great if it came with a battery. The manual could use an update. The writing is fine, but the images are small and only readable with a magnifying glass. Some pages seem to be missing compared to the manual online. Over all the contraption works and I'm pretty happy with it and glad it is a Canadian product.

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.